Rosemary Walters
Avon,INDIANA
Summary
Proven ability to enhance patient care and support medical staff, as demonstrated at Indiana University Health, by leveraging skills in insurance verification and organizational abilities. Excelled in training staff and ensuring patient confidentiality, contributing to a streamlined registration process and a positive patient experience. Achieved consistently high customer satisfaction scores in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Patient Registration Associate
Indiana University Health
03.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Trained new staff on registration responsibilities, phone etiquette and other office duties.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Barista
Starbucks
01.2022 - 07.2023
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Sandwich Artist
Subway
01.2021 - 10.2021
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Executed sandwich artistry duties with very low occurrence of errors.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Sales Associate
L Brands, Victoria's Secret PINK
05.2021 - 06.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Cashier
Burger King
07.2019 - 09.2020
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate of Science - Business Administration
Ivy Tech Community College of Indiana
Indianapolis, IN05.2025
High School Diploma -
Roncalli High School
Indianapolis, IN05.2021
Skills
- Insurance Verification
- Medical terminology knowledge
- Accuracy and Precision
- Patient confidentiality
- Data Entry
- Staff Training
- Organizational abilities
Timeline
Patient Registration Associate
Indiana University Health
03.2023 - Current
Barista
Starbucks
01.2022 - 07.2023
Sales Associate
L Brands, Victoria's Secret PINK
05.2021 - 06.2021
Sandwich Artist
Subway
01.2021 - 10.2021
Cashier
Burger King
07.2019 - 09.2020
Associate of Science - Business Administration
Ivy Tech Community College of Indiana
High School Diploma -
Roncalli High School
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