Holly Joyner
Freeman,VA
Summary
Skilled in patient confidentiality and interpersonal relations, I enhanced patient experience and operational efficiency at Bon Secours and Dr. D. Desai's office. Demonstrated expertise in insurance verification and customer relationship management, significantly improving data accuracy and patient satisfaction. My professionalism and ethical approach underpin my ability to adapt and excel in dynamic healthcare environments.
Overview
24
24
years of professional experience
Work History
Patient Registration Associate
Bon Secours
10.1998 - 07.2021
- Ensured accurate patient data collection by utilizing comprehensive intake forms and verifying information.
- Processed payments from patients for copays, deductibles, or other out-of-pocket expenses as required.
- Contributed to a welcoming atmosphere by maintaining clean, organized workspaces within the registration area.
- Demonstrated flexibility adapting quickly to changes in hospital policies or procedures relating to patient registration.
Medical Assistant
Dr. D. Desai
05.1997 - 10.2009
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Enhanced office productivity by handling high volume of callers per day.
- Assisted in inventory management, ordering supplies when necessary to maintain adequate stock levels for clinical operations.
- Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
Education
Associate of Science - Allied Health
Tidewater Community College
Portsmouth05-2012
Skills
- Patient confidentiality
- Professionalism and ethics
- Insurance verification
- Medical terminology
- Appointment scheduling
- Data entry proficiency
- Healthcare industry
- Customer relationship management
- Interpersonal skills
- Document filing
- Task prioritization
- Professionalism
Timeline
Patient Registration Associate
Bon Secours
10.1998 - 07.2021
Medical Assistant
Dr. D. Desai
05.1997 - 10.2009
Associate of Science - Allied Health
Tidewater Community College
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