Ashanti Byers
Akron,OH
Summary
Proven to enhance patient care at Cleveland Clinic Akron General Hospital, I bring a blend of precision in data entry and exceptional interpersonal skills. Mastering insurance verification and fostering patient relations, my resourcefulness led to cross-training departments, elevating service standards without compromising patient confidentiality.
Overview
9
9
years of professional experience
Work History
Patient Registration Associate
Cleveland Clinic Akron General Hospital
Akron, OH
03.2024 - Current
- Cross-trained other departments on registration processes as needed.
- Provided assistance with completing forms related to patient registration processes.
- Accessed programs and set up correct payment strategies based on patient means and needs.
- Answered incoming calls, responded to inquiries, and provided customer service support.
- Verified patients' insurance and payment methods during admissions or check-in processes.
Case Monitior
Orianahouse
Akron, Ohio
03.2020 - 08.2023
- Coordinated with external providers such as mental health professionals, substance abuse counselors, probation officers and other court personnel.
- Checked residential probationers for adherence to curfew and compliance with rules.
- Developed professional relationships with offenders through home, school, detention, and community visits.
- Monitored client progress through regular review of case notes, assessments, and other do
- Offered transitional services for program offenders and referral to appropriate community agencies and organizations.
- Assessed and evaluated clients to identify needs, strengths, weaknesses, and risks.
Food Runner
Akron Children's Hospital
Akron, OH
04.2018 - 01.2020
- Helped maintain organization of walk-in coolers and freezers according to health department regulations.
- Delivered food to guests in a timely manner while following safety protocols.
- Removed dishes and glasses from tables for cleaning.
- Greeted guests with friendliness and professionalism.
- Filled and served various beverages for customers.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Resolved customer complaints quickly and efficiently
- Followed proper sanitation guidelines when handling food products.
Front Desk Agent
Motel 6 Hotel
Streetsboro, OH
05.2016 - 04.2018
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Kept records of room availability and guest accounts, manually or using computers.
- Scheduled reservations for groups and special events.
- Issued room keys and escort instructions to bellhops.
- Maintained cleanliness of lobby area at all times.
- Transmitted and received messages using telephones or telephone switchboards.
- Managed cash drawer responsibly throughout shift.
- Verified accuracy of room rates and other charges during check-in process.
- Contacted housekeeping or maintenance staff to report room or building issues.
Education
High School Diploma -
Excell
Edina, MN02-2014
Skills
- Accuracy and precision
- Data entry proficiency
- Professionalism and ethics
- Decision-making
- Verbal and written communication
- Patient confidentiality
- Appointment scheduling
- Patient relations
- Improve patient care
References
References available upon request.
Timeline
Patient Registration Associate
Cleveland Clinic Akron General Hospital
03.2024 - Current
Case Monitior
Orianahouse
03.2020 - 08.2023
Food Runner
Akron Children's Hospital
04.2018 - 01.2020
Front Desk Agent
Motel 6 Hotel
05.2016 - 04.2018
High School Diploma -
Excell
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