TERESA PERKINS
Summary
Dynamic Patient Registration Associate with extensive experience at Kaiser Permanente, adept at insurance verification and maintaining patient confidentiality. Recognized for exceptional interpersonal skills and professionalism, contributing to a welcoming environment and enhancing patient satisfaction. Proven ability to train new staff and streamline processes, ensuring accuracy and efficiency in patient data management.
Known for exceptional organizational skills, effective communication, and adaptability to changing needs. Collaborative team player focused on achieving results, with reliable experience in data entry, patient coordination, and customer service.
Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Registration Associate
Kaiser Permanente, Colorado
Denver, CO
10.2020 - 05.2025
- Ensured accurate patient data collection by utilizing comprehensive intake forms and verifying information.
- Assisted in training new Patient Registration Associates, sharing best practices and company protocols.
- Demonstrated flexibility adapting quickly to changes in company policies or procedures relating to patient registration.
- Provided exceptional customer service, addressing patient concerns and inquiries promptly and professionally.
- Contributed to a welcoming atmosphere by maintaining clean, organized workspaces within the registration area.
- Actively participated in ongoing professional development opportunities keeping current on industry trends.
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations and hospital policies.
- Promoted a positive work environment fostering teamwork among fellow Patient Registration Associates resulting in improved staff morale.
- Gathered demographic and insurance information to register patients for medical appointments.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
Front Desk Receptionist
Lakeside Youth N Kids Pediatrics
Wheat Ridge, CO
01.2020 - 09.2020
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Collected deposits, fees, and payments.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with company policies and procedures.
Front Desk Medical Receptionist
Kaiser Permanente, Colorado
Denver, CO
01.2015 - 05.2019
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- FMLA and Disability forms processing.
Customer Service Representative
Kaiser Permanente, Colorado
Denver, CO
03.2014 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Identified and resolved discrepancies and errors in customer accounts.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Care Representative
McDonald Automotive Group
Littleton, CO
03.2013 - 02.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Responded proactively and positively to rapid change.
Front Desk Receptionist
Joseph Scuderi, MD
Savannah, GA
03.2010 - 03.2013
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Enhanced guest experience by maintaining welcoming and organized reception area.
Education
Paralegal Diploma - Law
Armstrong Atlantic State University
Savannah, GA01-2000
Associate of Science - Marketing Management And Research
Augusta Technical College
Augusta, GA10-1990
Skills
- Patient confidentiality
- Professionalism and ethics
- Insurance verification
- Medical terminology
- Data entry proficiency
- Appointment scheduling
- Accuracy and precision
- Healthcare industry
- Cross-cultural sensitivity
- Strong interpersonal skills
Certification
- Certified Nursing Assistant Training - 2016
Timeline
Patient Registration Associate
Kaiser Permanente, Colorado
10.2020 - 05.2025
Front Desk Receptionist
Lakeside Youth N Kids Pediatrics
01.2020 - 09.2020
Front Desk Medical Receptionist
Kaiser Permanente, Colorado
01.2015 - 05.2019
Customer Service Representative
Kaiser Permanente, Colorado
03.2014 - 05.2019
Customer Care Representative
McDonald Automotive Group
03.2013 - 02.2014
Front Desk Receptionist
Joseph Scuderi, MD
03.2010 - 03.2013
Paralegal Diploma - Law
Armstrong Atlantic State University
Associate of Science - Marketing Management And Research
Augusta Technical College