Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

ROSE MARY SCARLET REYES

Dallas,TX

Summary

Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Property Manager

James Street Capital
03.2020 - Current
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Kept properties in compliance with local, state and federal regulations.
  • Administered operations to handle needs of more than 500 tenants across 70 property units.

Senior Relationship Banker

Velocity Credit Union
07.2017 - 11.2019
  • Formed a connection and developed rapport with customers to provide outstanding, personalized service
  • Assisted customers with their inquiries and/or problem resolution in a professional and composed manner and escalate to the immediate supervisors when needed
  • Reached out to clients and proactively met face to face and over the phone on a daily basis
  • Responded to and Resolved customer inquiries and problems pertaining to consumer deposit, lending accounts, as well as investments
  • Accurately and efficiently processed transactions such as customer deposit, cashier checks, making bill payment and purchasing cashier's checks
  • Implemented various sales activities to achieve sales objectives and expand customer base
  • Offered assistance to all walk in and developed relationships to maximize sales
  • Documented all customer interactions and updated communication on CRM
  • Conducted one on one interaction with all customers to facilitate opening of accounts
  • Maintained profile for all new and existing customers as per individual financial requirement.

Relationship Banker

Broadway Bank
01.2016 - 07.2017
  • Analyzed business requirements, compliance and regulatory procedures while building relationships with customersand answer customer questions accurately
  • Maintained a high level of confidentiality in all of my daily transactions
  • Provided excellent customer service to members and non-members of the Bank
  • Provided accurate customer service to customers during transactions
  • Educated customers on how our products and service would be beneficial to them
  • Continuously met goals, Created business plans and met business plan deadlines accordingly
  • Performed various accounting transactions in support of the day-to-day operations
  • Performed other duties as assigned by department supervisor such as quarterly reports, acted as backup in otheraccounting roles, and prepared reports for Accounting Director.

Credit Union Teller

Security Service FCU
07.2013 - 12.2015
  • Processed routine account transactions
  • Opened accounts, including savings and checking
  • Provided general information regarding credit union services and policies
  • Answered phone inquiries regarding checking, savings accounts and other bank related products
  • Analyzed business requirements, compliance and regulatory procedures while building relationships with customers
  • Answered customer questions with accuracy
  • Complied with all Security Service Federal Credit Union procedures and policies
  • Educated members on how our products and service would be beneficial to them
  • Created a long lasting professional relationship to each member that entered the branch
  • Verified/posted business transactions to general ledger and other tracking systems
  • Performed other duties as assigned by department supervisor such as quarterly reports, acted as backup in other accounting roles, and prepared reports for Accounting Director.

Education

Bachelor's degree - International business

The University of Texas
2019

High School Diploma -

Schwanthalerschule
Frankfurt Germany
2012

Skills

  • Conflict Resolution
  • Client Management
  • Problem Solving Skills
  • Effective Leader
  • Effective Communication Skills
  • Project management
  • Critical thinking skill
  • Operations Management
  • Customer Service
  • Staff Training & Mentoring
  • Financial Budgeting and Reporting
  • Property Management Software Understanding
  • Cloud-Based File Management
  • Insurance Coordination
  • Property Showing
  • Local and State Laws
  • Rent Pricing Optimization
  • Accurate Property Valuation
  • AMSI
  • QuickBooks and Sage 50

Certification

  • CNP - Certified Notary Public

Languages

Spanish
Native or Bilingual
German
Native or Bilingual

Timeline

Property Manager

James Street Capital
03.2020 - Current

Senior Relationship Banker

Velocity Credit Union
07.2017 - 11.2019

Relationship Banker

Broadway Bank
01.2016 - 07.2017

Credit Union Teller

Security Service FCU
07.2013 - 12.2015

Bachelor's degree - International business

The University of Texas

High School Diploma -

Schwanthalerschule

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