Summary
Overview
Work History
Education
Skills
Timeline
References
Generic

Rosemira Furtado

North Providence,RI

Summary

Professional multilingual and experienced interpreter with solid background in accurate and effective communication. Skilled in interpreting complex information, bridging language barriers, and enhancing understanding in diverse settings. Strong focus on collaboration and adaptability to meet evolving team needs, ensuring reliable support and achieving results. Proficient in multiple languages, cultural sensitivity, and maintaining confidentiality. Utilizes linguistic and cultural knowledge to facilitate understanding in various settings. Track record of maintaining accuracy and neutrality, contributing to effective and seamless communication.

Overview

11
11
years of professional experience

Work History

Multilanguage Interpreter

Early Intervention-FSRI
Providence, RI
10.2022 - Current
  • Facilitated clear communication between clients and service providers in diverse settings.
  • Translated complex information accurately, ensuring understanding of services offered.
  • Developed and maintained strong relationships with clients to enhance service delivery.
  • Collaborated with multidisciplinary teams to address client needs effectively.
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Data entry Support for EI
  • Intake and complete referral forms for CEDAR
  • Follow up and update families care plan for CEDAR

Front Desk Agent

Graduate Providence
Providence, RI
03.2019 - 10.2022
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Responded to inquiries and room requests made online, by phone or email.
  • Managed front desk operations, ensuring seamless check-in and check-out experiences for guests.

Front Desk Supervisor

Graduate Providence
Providence, RI
11.2019 - 03.2022
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Provided concierge services for guests.

Housekeeping Supervisor

Graduate Providence
Providence, RI
08.2019 - 11.2019
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Reviewed employee performance and devised improvement plan to achieve goals.

Front Desk Receptionist, Concierge

Hotel Vila Galé Lagos
Lagos, Algarve Portugal
04.2017 - 06.2018
  • Made accommodations and travel arrangements for guests
  • Greeted persons entering the hotel determining the nature and purpose of visit and provided the desk sheet for sign-in.
  • Prepared the next day arrivals.
  • Check-in and Check-out.
  • Pleasantly answered calls by the second ring from a multi-line switchboard and directed callers to the appropriate departments.
  • Carefully wrote down all phone messages and relayed them to the appropriate personnel.
  • Performed basic bookkeeping activities and updated the accounting system.

Front Desk Receptionist, Concierge, Guest Relations

Vilalara Thalassa Resort
Praia Das Gaivotas, Alporchinhos, Porches 8400-450 Lagoa, Algarve Portugal
06.2017 - 05.2018
  • Secured reservations by phone and email.
  • Collaborated with various team members to ensure guests’ requests are met.
  • Check-in and Check-out
  • Fostered a positive work environment by consistently treating all coworkers and guests with respect and consideration.
  • Resolved customer issues quickly and ensured that it was immediately notified.
  • Handled all guests relations issues in a gracious manner and in accordance with company policies.
  • Processed cash and credit payments rapidly and accurately.
  • Reported maintenance problems to the appropriate personnel.

Internship

Hotel Vila Galé Lagos
Lagos, Algarve Portugal
06.2016 - 08.2016
  • Greeted each guest pleasantly and provided the desk sheet for sign-in.
  • Prepared the next day arrivals.
  • Check-in and Check-out.
  • Answered the phone by the second ring and greeted callers enthusiastically.
  • Carefully wrote down all phone messages and relayed them to the appropriate personnel.
  • Contacted guests through phone calls and emails
  • Collected, sorted, distributed mail and prepared mail, messages, or courier deliveries.
  • Collected deposits, fees and payments.
  • Reported maintenance problems to the appropriate personnel.

Restaurant Hostess, Waitress

Gulla Restaurant & Bar
Beja, Alentejo Portugal
06.2015 - 05.2016
  • Attended phone calls and placed reservations according with costumers request.
  • Supervised, trained and developed team members in accordance with company policies and procedures.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
  • Managed customer flow and backed up lines to reduce checkout wait time.
  • Engaged in suggestive selling and other sales techniques.
  • Attended to new tables promptly to answer first questions and take drink orders.

Education

Medical Interpreter Certificate Program

Interpreters Associates, Inc,
529 Main St, Power House Bld Charlestown, MA 02129
02-2021

Tourism - Bachelor Degree

Instituto Politécnico De Beja -ESTIG
Beja, Portugal
2016

Skills

  • Multilingual: English,Portuguese, Spanish, Cape Verd Creole
  • Well organized
  • Multitask
  • Office organization
  • Skilled in Opera
  • Word processing
  • Problem-solving
  • Sensitive information handling
  • Teamwork and collaboration
  • Administrative support
  • Departmental support
  • Time management
  • Staff management
  • Verbal and written communication
  • Bookkeeping
  • Travel arrangements
  • Decision-making abilities
  • Call forwarding
  • Mail sorting
  • Professional ethics
  • Client support
  • Client confidentiality

Timeline

Multilanguage Interpreter

Early Intervention-FSRI
10.2022 - Current

Front Desk Supervisor

Graduate Providence
11.2019 - 03.2022

Housekeeping Supervisor

Graduate Providence
08.2019 - 11.2019

Front Desk Agent

Graduate Providence
03.2019 - 10.2022

Front Desk Receptionist, Concierge, Guest Relations

Vilalara Thalassa Resort
06.2017 - 05.2018

Front Desk Receptionist, Concierge

Hotel Vila Galé Lagos
04.2017 - 06.2018

Internship

Hotel Vila Galé Lagos
06.2016 - 08.2016

Restaurant Hostess, Waitress

Gulla Restaurant & Bar
06.2015 - 05.2016

Medical Interpreter Certificate Program

Interpreters Associates, Inc,

Tourism - Bachelor Degree

Instituto Politécnico De Beja -ESTIG

References

Vilalara Thalassa Resort  (Ricardo Nunes Former Front Office Manager) Portugal +351933870277 nunes.79@gmail.com

Vilalara Thalassa Resort (Paulo Silva Former Assistant Front Office Manager) Portugal+351964371389 paulo.silva@vilalararesort.com

(Elizabeth Depina, Guest) Pawtucket Rhode Island (401) 573 9949

Leya Sun (201) 920-1354 Graduate Front Desk Manager

Monique DeRoche (401)-309-9660 Director- Early Intervention

Rosemira Furtado