Paula Silva
Boston,MA
Summary
Dynamic Patient Care Coordinator with a proven track record at Brigham's & Women's Hospital, excelling in appointment scheduling and insurance verification. Recognized for enhancing clinic workflow and improving patient relations through effective communication and organizational skills. Multilingual and committed to maintaining HIPAA compliance while ensuring patient confidentiality.
Overview
2020
2020
years of professional experience
Work History
Patient Care Coordinator
Brigham's & Women's Hospital
01.2019 - 07.2019
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
- Facilitated communication between patients and healthcare providers to ensure clarity of care plans.
- Assisted in processing patient insurance information, verifying coverage, and improving billing accuracy.
- Implemented electronic health record updates to enhance data retrieval and streamline patient information access.
Switchboard Operator
Neighborhood Health Care
2009 - 01.2019
- Operated multi-line switchboard to manage incoming and outgoing calls efficiently.
- Provided accurate information to patients regarding services and appointments.
- Coordinated communication between departments to enhance operational flow.
- Assisted in training new staff on switchboard protocols and customer service standards.
- Maintained organized records of calls and patient inquiries for reference and follow-up.
- Implemented improved procedures for call routing, reducing wait times significantly.
- Collaborated with medical staff to prioritize urgent communications effectively and schedule different types of appoints for different medical specialties!
Clerk
Maximum Healthcare
2008 - 2009
- Processed and organized incoming documents, ensuring timely retrieval and compliance with company standards.
- Assisted in scheduling appointments and coordinating meetings for department heads, improving operational efficiency.
- Collaborated with cross-functional teams to support project execution, contributing to seamless operational workflows.
Education
Associate of Science - Health Sciences
Quincy College
Quincy, MA05.2024
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Attention to detail
- Insurance verification
- Customer service
- Patient relations
- Patient confidentiality
- Verbal and written communication
- Medical terminology
- Scheduling
- Patient safety
- Patient registration
- Office administration
- Proficient in software
- Creative problem solving
- Policy compliance
- Strategic planning
- Multilingual ( English, Portuguese, Spanish and Cape Verdean creole)
Languages
Portuguese
Native or Bilingual
Timeline
Patient Care Coordinator
Brigham's & Women's Hospital
01.2019 - 07.2019
Switchboard Operator
Neighborhood Health Care
2009 - 01.2019
Clerk
Maximum Healthcare
2008 - 2009
Associate of Science - Health Sciences
Quincy College