ROSENA ESPERANCE
Nassau,Bahamas
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
The Pond
Nassau, Bahamas
05.2024 - 08.2024
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Checked food before serving it to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
Waitress Trainee
Southwest Diner & Bar
11.2022 - 04.2024
- Conducted staff training and oversaw maintenance activities
- Proactively interacted with guests to ensure their satisfaction.
- Carried out exchanges, returns, refunds, and other necessary management needs.
- Maintained a professional attitude while working in a fast-paced environment.
Front Desk Receptionist
Sandals Royal Bahamian
Nassau, Bahamas
08.2019 - 05.2023
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Ensure information is accurate and valid by creating and updating records.
- Assisted with room reservations, changes and cancellations.
Education
C. V. Bethel Senior High
01.2014
Skills
- Supply Restocking
- Guest Seating
- Strong Work Ethic
- Liquor, wine, and food service
- Customer Service
- Communication Skills
- Adaptability
- Decision Making/ Problem Solving
- Hospitality
- Food Safety
Certification
- Defence Academy - Rangers, 2010 - 2014, Most outstanding
- Sailing Club, 2014
Timeline
Server
The Pond
05.2024 - 08.2024
Waitress Trainee
Southwest Diner & Bar
11.2022 - 04.2024
Front Desk Receptionist
Sandals Royal Bahamian
08.2019 - 05.2023
C. V. Bethel Senior High
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