Rosenda Balderas
Glendale,AZ
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
1
1
Language
21
21
years of professional experience
Work History
Customer Service Representative
State of Arizona Department of Economic Security
Peoria, AZ
09.2023 - Current
- Assist clients with application processes for economic assistance programs.
- Resolve customer inquiries through effective communication and problem-solving techniques.
- Maintain accurate records of client interactions within case management systems.
- Collab with team members to streamline service delivery and improve response times.
Service Consultant
ATT Mobility
Phoenix, AZ
05.2005 - 03.2023
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.
- Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.
- Processed credit card and debit payments via calvue systems, providing accurate charges and credits.
Education
High School Diploma -
Trevor Browne High School
Phoenix, AZSkills
- System Implementation
- Technical Support
- Data entry
- Call center experience
- Critical thinking
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
State of Arizona Department of Economic Security
09.2023 - Current
Service Consultant
ATT Mobility
05.2005 - 03.2023
High School Diploma -
Trevor Browne High School