Rosetta Jordan
Greenville,AL
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling, and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Overview
7
7
years of professional experience
Work History
Shift Manager
Wendy's
Greenville
06.2019 - Current
- Supervised team members during high-volume shifts to ensure efficient service.
- Trained new employees on company policies and operational procedures.
- Resolved customer complaints to enhance satisfaction and foster loyalty.
- Managed inventory levels and coordinated stock replenishment to ensure product availability.
Customer Service Representative
MCI
Greenville, AL
01.2025 - 05.2025
- Delivered exceptional customer service through effective communication and problem-solving.
- Resolved conflicts by actively listening to customers and providing tailored solutions.
- Managed customer inquiries using CRM software to track interactions and resolutions.
Education
Greenville High School
Greenville, Al 09.2026 -
Skills
- Inventory management
- Team leadership
- Training employees
- Operational efficiency
- Customer relationship management
- Conflict resolution
Timeline
Greenville High School
09.2026 -
Customer Service Representative
MCI
01.2025 - 05.2025
Shift Manager
Wendy's
06.2019 - Current