Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Languages
References
Timeline
Generic

Rosetta May Hubbard

Derby,KS

Summary

Versatile and empathetic professional with a strong background in health care administration, notably with the United States Department of Veterans Affairs. Excelled in roles requiring critical thinking, multitasking, and effective communication. Proficient in Microsoft Office suite, enhancing data analysis and presentation delivery. Demonstrated commitment to patient-centric service and administrative excellence.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Medical Hiatus

*
Derby, KS
03.2023 - 09.2024
  • It was necessary to step down from my last position to resolve a medical issue that is no longer restricting my hours of availability.

Independent Contractor

*
Derby, KS
12.2020 - 03.2023
  • Worked as a Virtual Call Center Specialist for clients on the Arise Virtual Solutions platform.
  • Able to work autonomously and maintain concentration.
  • Experience in verbal, digital communication, data entry, and positive customer service outcomes.
  • Efficiently prioritize tasks for better results.
  • Communicate and collaborate well with co-workers and management to provide exceptional results in workload management and customer service.
  • Integrity, dependability, strong work ethic, responsiveness, empathy, accountability, adaptability, multitasker.
  • Proactively plan and prioritize workload.
  • Knowledge and practice of emotional intelligence, as it pertains to the emotions of others and my own, through digital communication.
  • Able to work under pressure.
  • Online and digital proficiency.
  • I am proficient in utilizing the Microsoft Office suite, including Word, Excel, PowerPoint, and Outlook. This allows me to efficiently create professional documents, analyze data, deliver impactful presentations, and manage email communications effectively.

City Carrier Assistant (CCA)

United States Postal Service, USPS
Derby, KS
11.2020 - 01.2021
  • Inspected and sorted mail for delivery.
  • Loaded and unloaded mail onto delivery vehicles.
  • Successfully delivered mail and packages to residential and commercial customers in a timely and efficient manner.

Retired

*
Derby, KS
09.2014 - 03.2020
  • To provide full-time End of Life (EOL) Care for one parent, and assisted living care, and subsequently EOL care for the remaining parent.
  • Provided compassionate and empathetic hands-on care and support for both parents.
  • Coordinated healthcare appointments and services for both parents.

Postal Support Employee (PSE) Mail Processing Clerk (MPC)

United States Postal Service
Wichita, KS
11.2019 - 01.2020
  • Seasonal Mail Sorter.
  • Assisted with the loading and unloading of mail trucks.
  • Processed mail using automated machines and equipment.
  • Prepared outgoing mail for shipment and delivery.
  • Coordinated with other departments to ensure timely delivery of mail.
  • Processed and distributed mail in accordance with post office regulations.
  • Ensured compliance with all federal mail regulations and post office policies.
  • Delivered mail to other departments within the building.
  • Inspected mail for accuracy and completeness prior to delivery.
  • Handled large volumes of incoming and outgoing mail in a timely manner.

Supervisory Medical Administration Specialist

United States Department of Veterans Affairs
Wichita, USA
12.2001 - 09.2014
  • Health Administration Service Department Head: Served as an Administrative Officer of the Day (AOD), AOD Supervisor, Patient Benefits (Enrollment) Supervisor, and Health Administration Service Supervisor, which required extensive knowledge of regulations and policies with verbal and written expertise.
  • Served as an Administrative Officer of the Day (AOD), AOD Supervisor, Patient Benefits (Enrollment) Supervisor, and Health Administration Service Supervisor, which required extensive knowledge of regulations and policies with verbal and written expertise.
  • Patient Advocate and Congressional Responder.
  • Data entry, compliance, and multi-system proficiency.
  • Responsible for the daily operation of multiple in-agency programs, management of clerical staff in a patient-centric, customer service-centered atmosphere in conjunction with the federal agency, facility, and medical staff mission.
  • Ensured that the data entry and legal requirements governing admission, discharge, the privacy of patients, and the establishment and maintenance of medical records were met.
  • Maintained personal ability to perform all data entry skills expected of support staff, such as scheduling and insurance verification.
  • Health Administration Service Department Head: Served as an Administrative Officer of the Day (AOD), AOD Supervisor, Patient Benefits (Enrollment) Supervisor, and Health Administration Service Supervisor, which required extensive knowledge of regulations and policies with verbal and written expertise.

Education

Associate in Applied Science - Business and Industrial Supervision

Labette Community College
Parsons, KS
05.1995

Skills

  • Able to work under pressure
  • Strong critical thinking skills
  • Able to multi-task
  • Communicate well with patients
  • Ability to communicate and apply administrative medical knowledge
  • Experience in health care administration
  • Communicate well with patients
  • I am proficient in utilizing the Microsoft Office suite, including Word, Excel, PowerPoint, and Outlook, allowing me to efficiently create professional documents, analyze data, deliver impactful presentations, and manage email communications effectively

Certification

  • Certified Department of Veterans Affairs Certified Health Benefits Administrator.

Accomplishments

  • I was awarded the Via-Christi Medallion, January 2002: The first to be awarded to an Admission's Department staff member in the history of Via-Christi Regional Medical Center, St. Francis Campus. The Medallion is presented by the patient, Sisters of Sorrowful Mother and the Sisters of St. Joseph of Wichita to one they feel has executed the “CORE” values

Affiliations

  • Time with children and grand-children
  • Passionate about flower gardening
  • Avid Reader
  • Information researcher

Languages

English
Professional

References

References available upon request.

Timeline

Medical Hiatus

*
03.2023 - 09.2024

Independent Contractor

*
12.2020 - 03.2023

City Carrier Assistant (CCA)

United States Postal Service, USPS
11.2020 - 01.2021

Postal Support Employee (PSE) Mail Processing Clerk (MPC)

United States Postal Service
11.2019 - 01.2020

Retired

*
09.2014 - 03.2020

Supervisory Medical Administration Specialist

United States Department of Veterans Affairs
12.2001 - 09.2014

Associate in Applied Science - Business and Industrial Supervision

Labette Community College

Similar Profiles

CREATE PROFILE
Rosetta May Hubbard