Roshanae Dawson

• Scheduling Medical Transportation for Non Ambulatory patients
• Fast paced Inbound calls
• Organizing and Arranging Time efficient Transportation
• Analyzed data trends to support decision-making processes within healthcare operations.
• Developed predictive models to enhance patient care outcomes and streamline workflows.
• Collaborated with cross-functional teams to implement process improvements and optimize resource allocation.
• Developed and maintained scheduling systems to optimize resource allocation and workflow efficiency.
• Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
• Utilized scheduling software to its full potential, enabling more accurate and efficient planning.

Health insurance, Assisting with appointments, Referrals ,Prior Authorizations, Claims , Appeals & Complaints etc .. Supervisor for Member service department

Loan processing, Customer support, Dispute of loans Outbound cold calling.

Cold calling Conducting surveys

Loaded, unloaded, and moved material to and from storage and production areas

Vitals, Blood draws, injections , Referrals , Appointment setting , Verification of Health insurance , directed patients to exam rooms , fielded questions , and prepared for physical examinations Etc ... Cross Trained

Facilitated workshops for skill-building aimed at empowering youth to achieve personal growth and development.