Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roshel Rueckert

Sioux Falls,SD

Summary

Talented Senior Account Manager with a proven track record at Auto Loan Acceptance Corp, excelling in client relationship building through strong communication and strategic planning. Achieved company quotas while training staff and enhancing customer satisfaction preforming effective problem-solving and negotiation skills. Recognized for fostering long-lasting client partnerships. Expertise in documentation and reporting ensures meticulous account management.

Overview

26
26
years of professional experience

Work History

Senior Account Manager & Team Lead

Auto Loan Acceptance Corp
07.2009 - Current
  • Provide extensive support in customer service, collections and recovery efforts to key accounts.
  • Train and mentor new account management professionals to develop skills by relaying information on company procedures.
  • Maintain detailed records of all account activities.
  • Boost client satisfaction by effectively managing and resolving account issues.
  • Work with and build relationships with customers to develop long lasting relationships and account resolutions.
  • Before changing to straight phone communication; met with customers to discuss and ascertain needs, tailor solutions and foster success.
  • Achieve or exceed company-defined quotas.
  • Gain customer trust and confidence by demonstrating compelling, persuasive and composed professional attitude.
  • Develop, maintain and utilize diverse client base.

Recovery Specialist

Resurgent Capital Services
05.2004 - 06.2009

Late Stage Collections Specialist

First Financial Bank
11.2002 - 08.2003

Collections Representative III

First Premier Bankcard
09.1999 - 05.2002

Education

Associate of Science - Medical Assistant

Colorado Technical University
Sioux Falls, SD
05-2004

Skills

  • Schedule management
  • Documentation and reporting
  • Excellent negotiation skills
  • Goals and performance orientated
  • Staff management and training
  • Strategic planning
  • Prioritizing workflows
  • Client relationship building and support
  • De-escalation Techniques and conflict management
  • Call center experience
  • Problem Solving
  • Database management

Timeline

Senior Account Manager & Team Lead

Auto Loan Acceptance Corp
07.2009 - Current

Recovery Specialist

Resurgent Capital Services
05.2004 - 06.2009

Late Stage Collections Specialist

First Financial Bank
11.2002 - 08.2003

Collections Representative III

First Premier Bankcard
09.1999 - 05.2002

Associate of Science - Medical Assistant

Colorado Technical University

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