Roshonda Stephenson
Summary
Accomplished Phlebotomy Administrator with a proven track record at PathGroup Laboratory, enhancing patient satisfaction and workforce development. Expert in blood collection techniques and strategic leadership, demonstrated through efficient patient care and effective training programs. Skilled in data analysis and cultural awareness, significantly contributing to clinic efficiency and patient empathy.
Overview
22
22
years of professional experience
Work History
Phlebotomy Administration
PathGroup Laboratory
11.2005 - Current
- Committed to creating and engaging new revenue accounts across the Mid-South
- Assign employees to clinic sites in states of TN, AR, and MS
- Educator the clients and multiple of their employees on the latest implemented technologies available
- Determine the need of the client and implements/execute a plan of service with various department of the company
- Research and resolve issues identified
- Time Management ( Payroll) approving and managing timecards
- Annual and 90 days Performance
- Hiring and Termination Documents
- Training of new hire's
- Phlebotomy Competency
-
Phlebotomy Technician
Methodist South Hospital
10.2002 - 08.2009
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
- Provide data entry into the hospital's electronic medical system (EMR)
- Performed venipuncture , heel punctures, and capillary punctures on patients ranged from neonates to geriatrics's
- Other duties: providing customer service , training new hire lab technicians, and students clinical rotation
Education
Certification - Phlebotomy
Tennessee Technology
Memphis, TN11.2002
Skills
- Proficient in using HRIS
- Workforce Development
- Business Administration
- Account Management
- Phlebotomy Instructor
- Strategic Leadership
- Blood collection techniques
- Venipuncture
- Patient preparation
- Specimen labeling procedures
- Cultural Awareness
- Data Analysis
- Patient Care
- Effective Communications
Timeline
Phlebotomy Administration
PathGroup Laboratory
11.2005 - Current
Phlebotomy Technician
Methodist South Hospital
10.2002 - 08.2009
Certification - Phlebotomy
Tennessee Technology
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