Roshonda Lott
Hattiesburg,MS
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Maximus Federal Services
Hattiesburg, MS
07.2020 - 02.2024
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Personal Care Assistant
Bellevue Assistance Living
Hattiesburg, MS
01.2021 - 07.2021
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Reported any observed changes in mental status or physical condition to supervisor immediately.
- Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
Acute Care Technician
Forrest General Hospital
Hattiesburg, MS
06.2003 - 12.2014
- Assisted with basic wound care such as changing dressings or cleaning wounds.
- Responded promptly to emergency situations such as code blues or falls in order to provide assistance where needed.
- Observed patient behaviors for changes that could indicate physical or mental distress requiring additional evaluation.
- Transported patients between departments using wheelchairs or stretchers when necessary.
- Ensured all safety protocols were followed while caring for acutely ill patients.
- Assisted nurses and physicians in providing patient care, including taking vital signs and administering medications.
- Maintained a clean and organized environment in the patient rooms and other areas of the hospital.
- Assisted with bedside procedures such as inserting catheters or IV lines under direction of a nurse or physician.
Education
High School Diploma -
Leland High School
Leland, MS05-1999
Skills
- Paperwork Processing
- Information Security
- Data Collection
- Inbound and Outbound Calling
- Consultative Sales
- Data Entry
Timeline
Personal Care Assistant
Bellevue Assistance Living
01.2021 - 07.2021
Customer Service Representative
Maximus Federal Services
07.2020 - 02.2024
Acute Care Technician
Forrest General Hospital
06.2003 - 12.2014
High School Diploma -
Leland High School
Similar Profiles
Madena CastleberryMadena Castleberry
Customer Service Representative at Maximus Federal ServicesCustomer Service Representative at Maximus Federal Services
Erik EnriquezErik Enriquez
Supervisor - Call Center at Maximus Federal ServicesSupervisor - Call Center at Maximus Federal Services
Idad De LeonIdad De Leon
Bilingual CSR at Maximus Federal ServicesBilingual CSR at Maximus Federal Services
Ashley WhiteAshley White
Admin III Correspondence at Maximus Federal ServicesAdmin III Correspondence at Maximus Federal Services
Mylasia MageeMylasia Magee
Electrical Apprentice at Strata Clean Energy LLCElectrical Apprentice at Strata Clean Energy LLC