Versatile Deputy Director with over 10 years of experience working with non-profit organizations. Works well with diverse stakeholders to accomplish objectives, drive productivity and streamline operations. Expertise includes administration, program management and performance improvements.
Overview
14
14
years of professional experience
Work History
Deputy Director
Phoenix Youth And Family Services, Inc.
07.2022 - Current
Determined agenda, developed plans and oversaw implementation of programs and updates.
Improved coordination and communications across organization to increase operational efficiency.
Contributed to short- and long-term strategic planning and identified potential new markets, lines of business and funding opportunities.
Delivered data outcomes to internal and external staff to drive continuous improvement and client engagement.
Liaised between organization and affiliates and managed networking relationships with funders, partners and vendors.
Negotiated and administered vendor contracts in strict compliance with corporate policy and procedures.
Prepared and submitted accurate, timely management and financial reports and project budgets in Excel.
Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
Program Manager
Phoenix Youth And Family Services, Inc.
02.2015 - 07.2022
Managed and supervised administrative and daily program operations, complying with policies and regulations.
Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
Met with project stakeholders on regular basis to assess progress and make adjustments.
Managed multiple strategic projects with numerous sub-projects or workstreams.
Facilitated workshops and conducted one-on-one training to educate team members.
Interacted with customers and clients to identify business needs and requirements.
Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
Established milestones and objectives based on input from functional areas and stakeholders.
Identified program obstacles and communicated possible impacts to team.
Prevention Coordinator
Phoenix Youth And Family Services, Inc.
08.2009 - 02.2015
Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
Promoted available resources and connected individuals with services.
Created pamphlets, videos and other health education materials to promote health awareness and preventive health practices.
Developed and implemented health education programs to help individuals and communities improve health and well-being.
Monitored health trends and data to identify health concerns and develop related health education initiatives.
Participated in health education research initiatives, developing and evaluating health education programs.
Gave public talks on importance of health education and specific disease prevention and treatment strategies.
Established and maintained partnerships with community organizations to promote health education programs.
Taught health education classes for community workers and members of public.
Implemented health promotion campaigns to raise awareness of health-related issues.
Identified and applied for grants and acquired alternate funding as needed to support health education programs.
Education
Bachelor of Arts - English
University of Arkansas At Monticello
Monticello, AR
Master of Science - Human Resources Management
Capella University
Minneapolis, MN
09.2023
Skills
Process Updates
Program Oversight
Change Management
Strategic Planning
Program Management
Grant Proposals
Operations Management
Data Analysis
Staff Coordination
Risk Analysis
Stakeholder Engagement
Staff Management
Timeline
Deputy Director
Phoenix Youth And Family Services, Inc.
07.2022 - Current
Program Manager
Phoenix Youth And Family Services, Inc.
02.2015 - 07.2022
Prevention Coordinator
Phoenix Youth And Family Services, Inc.
08.2009 - 02.2015
Bachelor of Arts - English
University of Arkansas At Monticello
Master of Science - Human Resources Management
Capella University
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