Roselyn Calderon
Caldwell,ID
Summary
Working in customer service I've learned how crucial it is to listen, actively and solve problems with a positive attitude. Every day I focused on making sure people felt hurt and left satisfied whether I was answering the question or sorting out a tricky situation. It taught me a lot about clear, communication and staying calm under pressure.
Then, as a caregiver, my perspective shifted to a much more personal kind of service. I was directly responsible for someone's well-being, helping with daily tasks and providing companionship this role, truly emphasize empathy, patience, and building trust it's incredibly rewarding to know you're making a direct positive impact on someone's life and it's showed me the profound importance of compassion and reliability.
Overview
1
1
Language
1
1
Certification
2
2
years of professional experience
Work History
Caregiver
Overland Court Senior Living
Boise, Idaho
01.2026 - 08.2026
- Facilitated morning routines by assisting with wake-up and getting out of bed.
- Supported personal hygiene activities, including bathing, teeth brushing, and grooming.
- Aided in dressing to promote independence and confidence.
- Prepare and serve breakfast including giving out medications, hourly or with meals.
- Daytime activities- ensure regular hydration and offer snacks.
- Assist with lunch and prepare meals.
- Provide with housekeeping- tidying up, laundry and cleaning.
- Participated in recreational activities to enhance social interaction.
- Night activities- being available when needed, respond to calls or needs and documenting care provided and any significant events.
Cashier
The Habit Burger Grill
Nampa, Idaho
01.2025 - 09.2025
- Resolved customer complaints with professionalism and empathy for satisfaction.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Learned roles of other departments to provide coverage and keep store operational.
- Maintained cleanliness and organization of the dining area and workstations.
- Collaborated with team members to ensure timely service during busy shifts.
Education
High School Diploma -
Vallivue High School
Caldwell, ID05-2022
Skills
- Customer service
- Multitasking and organization
- Efficiency and speed
- Teamwork and contribution
- Decision-making
- Strong communication skills
- Sales promotion
Languages
Spanish
Professional
Certification
- CPR/First aid
Timeline
Caregiver
Overland Court Senior Living
01.2026 - 08.2026
Cashier
The Habit Burger Grill
01.2025 - 09.2025
High School Diploma -
Vallivue High School