Rosie Cashion

Administrative Support & Office Management

• Provide comprehensive administrative support to staff and medical professionals, streamlining daily tasks to promote organizational productivity.
• Manage high-volume incoming calls, addressing inquiries, scheduling appointments, and ensuring exceptional customer service.
• Monitor and maintained inventory of office supplies, placing timely orders to prevent shortages or operational delays.
• Process payments accurately while adhering to data security protocols, safeguarding sensitive customer information.
• Handle reservation modifications and cancellations, minimizing disruptions and preserving revenue opportunities.
• Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
• Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
• Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
• Coordinated company events, fostering team building and boosting overall morale.
• Supported executive staff members with calendar management, travel arrangements, and meeting coordination.

Executive Support & Office Coordination

• Optimized calendar management for executives, strategically scheduling appointments to align with priorities and minimize conflicts.
• Coordinated international and domestic travel arrangements, ensuring compliance with international visa policies and optimizing travel efficiency.
• Answered multi-line phone systems, routed calls, delivered messages, and greeted visitors to ensure seamless front-desk operations.

Employee Onboarding & Culture Building

• Assisted in onboarding new employees by providing training materials, coordinating orientation schedules, and facilitating a smooth integration into the team.
• Organized office events, including holiday parties and team-building activities, to promote a positive company culture and boost employee morale.

Administrative Management & Communication

• Improved document organization by maintaining thorough file systems and archiving outdated records for efficient retrieval.
• Promoted a positive work environment through effective communication and fostering professional relationships among colleagues.

Tax Compliance & Documentation

• Processed termination employee orders and ensured timely mailing to the appropriate Franchise Tax Board, maintaining regulatory compliance.
• Enhanced tax compliance by implementing efficient record-keeping systems and maintaining organized documentation for accurate reporting.

Customer Service & Communication

• Provided exceptional customer service by addressing client inquiries promptly, communicating complex information clearly, and proactively offering assistance.
• Improved team productivity through regular communication and progress updates, fostering a collaborative and goal-oriented work environment.

Process Improvement & Efficiency

• Promoted a culture of continuous improvement within the tax department by regularly reviewing processes, gathering team feedback, and implementing changes to increase efficiency.

Patient Care & Collaboration

• Collaborated with healthcare team members to develop personalized care plans, delivering tailored support and improving patient well-being.
• Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
• Coordinated closely with family members, providing regular updates on patient conditions and addressing any concerns during the caregiving process.
• Engaged in meaningful conversation, socialization, and activities while providing personal care assistance, fostering emotional and mental well-being.

Financial Management & Efficiency

• Monitored expenses closely, maintaining an organized filing system for easy access to financial records and supporting budget adherence.

Travel & Logistics Coordination

• Increased efficiency in organizing travel itineraries, ensuring seamless business trips and smooth transitions for all involved parties.

Executive Support & Calendar Management

• Efficiently managed executive calendars, scheduling meetings, appointments, and coordinating travel arrangements to optimize time and enhance operational efficiency.
• Processed travel expenses and reimbursements for the executive team and senior management, ensuring accuracy and timely submissions.

Employee Engagement & Onboarding

• Coordinated team-building events and workplace activities to boost staff morale and promote a collaborative environment.
• Assisted in onboarding new employees by managing paperwork, IT setup, and coordinating office orientation for smooth integration.

Confidentiality & Record Management

• Maintained confidentiality of sensitive documents, ensuring secure storage and proper distribution as needed.
• Managed employee records, ensuring they were accurate, up to date, and aligned with current HR policies.

Office Operations & Recruitment Support

• Ensured smooth daily operations by maintaining office equipment, troubleshooting technical issues, and ensuring proper functionality.
• Supported the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection to build a strong team.