Rosie Cotton
Oklahoma Blood Institute
Yukon,OK
8
years of professional experience
Dynamic Phlebotomy Supervisor at Oklahoma Blood Institute with a proven track record in team leadership and employee training. Expert in venipuncture and regulatory compliance, I enhanced donor throughput by streamlining processes and fostering a culture of safety and quality. Committed to achieving operational excellence and improving staff performance.
Work History
Phlebotomy Supervisor
4 Years 11 Months- Supervised phlebotomy staff during donor collection, ensuring workflow consistency and quality standards.
- Trained new team members on venipuncture techniques, donor screening, and infection control procedures.
- Monitored donor eligibility documentation for accuracy, completeness, and regulatory compliance.
- Coordinated daily staffing, assignments, and station coverage to support efficient blood collection operations.
- Reinforced adherence to SOPs, safety protocols, and blood collection quality requirements.
- Reviewed collection processes to identify inefficiencies and improve donor throughput.
- Performed tasks as member of line staff to reduce wait time.
Customer Service Representative
10 Months- Coordinated with line service and ramp teams to support aircraft arrivals and departures.
- Processed service requests accurately while maintaining detailed customer records.
- Supported concierge services, including hotel bookings, catering, and rental car arrangements.
- Followed safety procedures while delivering courteous, efficient front desk service.
Account Manager
2 Years 5 Months- Kept floor stock at proper levels with timely restocking from storage to sales floor.
- Maintained organized merchandise displays through regular cleaning and recovery.
- Tracked sales records, industry trends, and economic conditions to anticipate demand needs.
Education
High School Diploma
Skills
Venipuncture
Adaptable problem-solving
Team leadership
Employee training and development
Reporting skills
Phlebotomy procedure development
HIPAA compliance
Timeline
Phlebotomy Supervisor
Oklahoma Blood Institute
11.2021 - CurrentRead More
Customer Service Representative
Atlantic Aviation
12.2020 - 10.2021Read More
Account Manager
Pepsi
06.2018 - 11.2020Read More
Whittier High School
High School Diploma
Read More