Kyla Gentry
Oswego,IL
Summary
Dynamic leader with a proven track record at Biolife Plasma Services, enhancing patient experience and team efficiency through expert venipuncture and adaptable problem-solving. Excelled in staff training, patient care management, and maintaining strict compliance, significantly improving workflow and safety protocols. Demonstrates exceptional team leadership and a commitment to excellence in all facets of patient and team management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Phlebotomy Supervisor
Biolife Plasma Services
10.2023 - Current
- Notified management of compliance and workplace safety issues from department and recommended simple solutions.
- Performed tasks as member of line staff to reduce wait time.
- Maintained a safe work environment by enforcing strict adherence to infection control protocols and safety guidelines.
- Reviewed employee performance and developed improvement plans.
- Promoted a positive work culture by fostering open communication among team members and encouraging collaboration between departments.
- Enhanced patient experience by implementing efficient blood collection techniques and maintaining a comfortable environment.
- Managed daily activities and workflow of Type institution to collect, label and analyze samples correctly.
- Monitored customer service and supported staff in resolving patient concerns to maximize workflows.
- Complied with internal SOPs and external regulations to achieve compliance, accuracy and efficiency in testing and administration of Type lab.
- Handled escalated patient concerns or complaints, resolving issues professionally while maintaining patient satisfaction.
- Conducted regular performance evaluations for phlebotomy staff, providing constructive feedback and identifying areas for growth.
- Upheld all compliance standards and kept team in line with requirements.
- Supervised employees at multiple sites and reporting locations to maintain consistent practices across company.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Centrifuged blood samples as outlined in clinical protocols.
- Used personal protective equipment correctly to protect coworkers and patients.
- Conducted venipuncture and other CT procedures.
- Verified patients' identification for proper sample collection.
- Assisted in training and onboarding new phlebotomists.
Hotel Front Desk Clerk
Hotel Planner
10.2021 - 01.2022
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
Medical Receptionist/Picc Assistant
Kaduceus Medical
10.2010 - 04.2011
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
Certificate - Phlebotomy/Medical Historian
BioLife Plasma University
Bolingbrook, IL12.2023
Certificate - Phlebotomy
MedTech College
Greenwood, IN10.2010
High School Diploma -
True Beginnings Ministries
Indianapolis, IN08.2010
Skills
- Venipuncture
- Adaptable problem-solving
- Sample and specimen collection
- Team leadership
- Venipuncture expertise
- Staff training
- Recording data
- Patient care management
- Donor screening
- Proper labeling
Certification
CPR/AED
Timeline
Phlebotomy Supervisor
Biolife Plasma Services
10.2023 - Current
Hotel Front Desk Clerk
Hotel Planner
10.2021 - 01.2022
Medical Receptionist/Picc Assistant
Kaduceus Medical
10.2010 - 04.2011
Certificate - Phlebotomy/Medical Historian
BioLife Plasma University
Certificate - Phlebotomy
MedTech College
High School Diploma -
True Beginnings Ministries