Rosie Rivera
Odessa,USA
Overview
11
11
years of professional experience
1
1
Certification
Work History
Receptionist
Vital Care Urgent Car
Midland, TX
06.2023 - Current
- Provided warm and professional greetings to patients upon arrival.
- Schedule patients in person and over the phone
- Assist patients with check-in/check out
- Facilitated patient registration and insurance verification processes.
- Assist with Stat Labs
- Fax and report pending results to varies outsource
- DOT Verification
- Assisting with basic administrative tasks such as data entry, photocopying, faxing, and preparing documents.
- Monitoring and ordering office supplies as needed.
- Managing a multi-line phone system, answering calls promptly, and directing them to the appropriate person or department.
- Answering inquiries, providing directions, and assisting visitors with their needs.
- Ensuring the reception area is tidy, presentable, and stocked with necessary materials.
Pharmacy Tech Trainee
Walgreens
Odessa, TX
01.2020 - 06.2023
- Responsible for assisting the pharmacist in his/her practice under direct supervision
- Assist the pharmacist to perform assigned pharmacy duties in accordance with the company policies and procedures
- Responsible for using pharmacy systems to process prescriptions and obtain patient and drug information
- Supporting pharmacist through receiving and confirming prescription orders
- Assembling medicines and filling prescriptions upon retrieval
- Counting and pouring pharmaceutical drugs and checking for possible interactions
- Provided a high level of education and client-service skills to successfully navigate the customer driven front line as well as behind the scenes operations of pharmacy
- Appointed leadership role to coach new pharmacy technicians on system operations and cashier in the operation of pharmacy cash register
- Handle telephone calls that don’t require the person attention of the pharmacist
- Effectively type labels for prescriptions and instruction on use
- Engage in patient and customers by getting them and also assisting them with products and services
- Resolves the issues that customers may have and answers their questions to guarantee a positive customers experience
- Develops a very strong relationships with every single customer
- Assists in pharmacy practice in accordance with federal and state laws as well as company policies under the supervision of the pharmacist
- Ensure that the Pharmacy Department is stocked with adequate supplies and is neat, clean, and orderly condition and appearance
Administrative Assistance
Peroxy Chem
Odessa, TX
05.2019 - 12.2019
- Daily communication with customers regarding projects, timeliness, deliverables, and all other customer- related topics
- Assisted with processing orders in the SOP system, price confirmation, delivery date, anticipated delays and any additional information needed by the customer for their production schedules
- Confirms orders shipped with customers and provide scanned copies of BOL (Bill of Lading) to corporate by email
- Ordered supplies and confirms ordered shipped for customers, company, and employees
Receptionist
Pediplace at Westover Hills
San Antonio, TX
11.2015 - 03.2019
- Monitored, screened visitors to verify accessibility to inter-office personnel
- Answered inquiries, addressed, resolved, or escalated issues to management personnel to ensure client satisfaction
- Managed inventory activities, including materials monitoring, ordering requisition, also stocked and restocked
- Greeted customers, visitor’s in-person as well as via telephone calls
- Sorted, received, and distributed mail correspondence between departments, including parcel packaging, preparation, and efficient shipping
- Sorted, received, and distributed mail correspondence between departments and personnel
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
- Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily
Medical Billing and Coding
Women Center
San Antonio, TX
06.2014 - 11.2015
- Translated and interpreted medical billing codes with strong accuracy to ensure swift payment from insurance agencies
- Participated in workshops and other training opportunities to remain current on billing procedures, regulations, and industry updates
- Researched and followed up on denied insurance claims
- Liaison between patients, insurance companies and the billing office
- Managed the billing calendar and scheduled claims for payments
- Prepared accounts that had past due balances of more than 30 days and transferred those cases to a collection agency
- Submitted electronic and paper claims to insurance companies including Medicare and Medicaid to collect medical payments
- Complied with all HIPAA Privacy and Security Regulations to protect patients' medical records and information
- Assisted patients by determining financial assistance available and setting up payment plans
- Collected payments that were made and applied them to patient accounts
Education
Medical Office Specialist - undefined
Career Point College
San Antonio, TXSkills
- Bookkeeping
- Strategic planning
- Teamwork and collaboration
- Multi-line telephone systems
- Attention to detail
- MS Office proficiency
- Data entry
- Office administration
- Customer/Client relations
- Office management
- Conflict resolution
- Certified Microsoft Office Specialist
- Pharmacy Training Certificate
Certification
- CPR certified through American Heart Association
- Medical Office Specialist
Timeline
Receptionist
Vital Care Urgent Car
06.2023 - Current
Pharmacy Tech Trainee
Walgreens
01.2020 - 06.2023
Administrative Assistance
Peroxy Chem
05.2019 - 12.2019
Receptionist
Pediplace at Westover Hills
11.2015 - 03.2019
Medical Billing and Coding
Women Center
06.2014 - 11.2015
Medical Office Specialist - undefined
Career Point College