Rosemary Dively
Highlands Ranch,CO
Summary
With over two decades at Heartland Credit Union, I've ascended from teller to Branch Manager, exemplifying leadership and fostering staff growth. Proficient in Excel and Word, I've adeptly managed multiple branches and transitioned to underwriting consumer loans, showcasing my adaptability and commitment to excellence.
Overview
24
24
years of professional experience
Work History
Loan Underwriter
Heartland Credit Union
08.2019 - Current
- Approved loan applications based on member creditworthiness and provided detailed financial advice.
- Analyzed potential risks and evaluated loan products to identify suitable options for members.
- Provided exceptional customer service throughout the loan origination process, addressing inquiries and concerns promptly.
Branch Manager
Hearatland Credit Union
05.2008 - 08.2019
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Phone Center Manager
Heartland Credit Union
03.2006 - 05.2008
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
Teller Operations Coordinator
Heartland Credit Union
04.2002 - 05.2008
- Assisted members with account inquiries, resolving issues promptly and professionally.
- Provided training to new tellers on credit union procedures, systems, and member service best practices.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Teller
Heartland Credit Union
01.2001 - 04.2001
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for members.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
Business Administration/Entrepreneurship -
Black Hills State University
Spearfish, SD1999
Skills
- Lead by example
- Coach and Encourage Staff
- Loan processing
- Income verification
- Teamwork and collaboration
- Credit decision making
Keywords
While most of my career I was involved with the community in Springfield, IL, I now
Timeline
Loan Underwriter
Heartland Credit Union
08.2019 - Current
Branch Manager
Hearatland Credit Union
05.2008 - 08.2019
Phone Center Manager
Heartland Credit Union
03.2006 - 05.2008
Teller Operations Coordinator
Heartland Credit Union
04.2002 - 05.2008
Teller
Heartland Credit Union
01.2001 - 04.2001
Business Administration/Entrepreneurship -
Black Hills State University
Similar Profiles
Josh SchultzJosh Schultz
Loan Processor at Heartland Credit UnionLoan Processor at Heartland Credit Union
Kayla NaranjoKayla Naranjo
Financial Service Officer at Heartland Credit UnionFinancial Service Officer at Heartland Credit Union
Ethan BelkenEthan Belken
Member Service Representative at Heartland Credit UnionMember Service Representative at Heartland Credit Union
Sofia PaulsonSofia Paulson
Skate Host at Family Sports CenterSkate Host at Family Sports Center
Kendahl BaileyKendahl Bailey
Branch Team Leader at Total Quality Logistics Inc.Branch Team Leader at Total Quality Logistics Inc.