Rosio Rodriguez
New York,NY
Summary
Detail-oriented administrative and customer service professional experienced in high‑volume environments, scheduling, data entry, and front‑desk operations. Known for strong communication, professionalism, and the ability to multitask while maintaining accuracy. Skilled at assisting diverse populations, handling confidential information, and delivering excellent service in fast‑paced settings. Seeking to support patient intake and scheduling operations in a healthcare environment.
Overview
9
9
years of professional experience
Work History
Sales Lead Manager
UGG
New York, NY
12.2022 - Current
- Support daily store operations including scheduling, task delegation, and sales floor coverage.
- Serve as a key point of contact for customers, resolving concerns professionally.
- Train and mentor new employees on customer service standards and store procedures.
- Process transactions and handle customer information with accuracy and confidentiality.
- Maintain organized inventory records and visual merchandising standards.
Sales Lead
Finish Line
Wyomissing, PA
04.2022 - 12.2022
- Built strong relationships with team members and management to meet sales goals.
- Created merchandise displays and signage to drive product sales.
- Maintained knowledge of promotions, policies, and payment procedures.
- Assisted customers with locating items and checking inventory across locations.
Sales Associate
LensCrafters
Wyomissing, PA
04.2022 - 12.2022
- Greeted customers and identified needs to recommend appropriate eyewear.
- Adjusted eyeglass frames using professional tools for proper fit.
- Recommended lenses, coatings, and frames based on client needs.
- Educated customers on eyewear care and product features.
Meat Cutter
Bell & Evans
Fredericksburg, PA
01.2021 - 01.2022
- Cut and trimmed meat accurately while minimizing waste.
- Operated meat‑cutting equipment including grinders, saws, and slicers safely.
- Maintained food safety standards and proper storage temperatures.
- Weighed, wrapped, labeled, and priced meat products.
Team Leader
Dunkin' Donuts
Reading, PA
03.2020 - 11.2020
- Led team members and organized workflow during busy service hours.
- Monitored customer flow and adjusted cashier assignments to reduce wait times.
- Handled register operations, refunds, and daily cash receipts.
- Trained staff on policies and customer service expectations.
Sales Associate
Aerosoles
New York, NY
02.2017 - 10.2019
- Processed transactions using POS systems and assisted customers with purchases.
- Provided product recommendations based on customer needs and preferences.
- Maintained knowledge of store promotions and merchandise.
- Assisted with stocking, merchandising, and organizing displays.
Education
High School Diploma -
Reading High School
05.2020
Skills
- Customer Service
- Patient Scheduling
- Data Entry
- Multitasking
- Team Collaboration
- Verbal Communication
- Safety Practices
- Visual Merchandising
- Inventory Organization
Timeline
Sales Lead Manager
UGG
12.2022 - Current
Sales Lead
Finish Line
04.2022 - 12.2022
Sales Associate
LensCrafters
04.2022 - 12.2022
Meat Cutter
Bell & Evans
01.2021 - 01.2022
Team Leader
Dunkin' Donuts
03.2020 - 11.2020
Sales Associate
Aerosoles
02.2017 - 10.2019
High School Diploma -
Reading High School