Rosita Polk
Dallas,TX
Summary
Passionate Community Care Worker wanting to provide professional and empathetic, compassionate service to the public. I believe with my skills and experience, I can help preserve human life.
Overview
27
27
years of professional experience
Work History
Shelter Advocate Specialist
Mosaic Family Services
02.2022 - Current
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Provided support to social service clients in navigating available resources.
- Monitored progress towards service plan goals.
- Monitored and evaluated impact of social services on community.
Site Coordinator
Be A Champion
05.2021 - 09.2021
- Supervised crew of over 6 employees.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Accurately documented all onsite issue using Microsoft Office.
- Developed creative themes for events and created related activities to engage attendees.
- Oversaw event registration process by collecting and tracking attendee information.
- Trained and supervised event staff to complete tasks on time.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Scheduled staff and volunteers to cover all necessary duties during planned events.
Customer Service Representative
Teleperformance
01.2017 - 09.2017
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Processed documents and materials to disseminate information to appropriate parties.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Produced high-quality communications for internal and external use.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Tracked customer service cases and updated service software with customer information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Mail Clerk
Prologistixs Temp Services
05.2014 - 09.2016
- Processed and organized incoming mail for distribution to appropriate departments.
- Labeled packages with clear, correct information to reduce mailing errors.
- Tracked outgoing mail to provide accurate customer updates.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
Clerk
DALLAS COUNTY CLERK
Dallas, TX
03.1997 - 06.2005
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Identified issues, analyzed information and provided solutions to problems.
Education
Associate of Arts - HUMAN SERVICES
CEDAR VALLEY COMMUNITY
Lancaster, TX12.2019
Skills
- Customer Service
- Client and Family Interviews
- Collaboration and Teamwork
- Implementing Client Care Plans
- Maintaining Client Records
- Confidentiality Requirements
- Problem Resolution
- Data Collection and Entry
- Client Intakes
- Case File Management
RACIAL JUSTICE BOARD, SPRING VALLEY UMC,RICHARDSON,TX
I am a member of the racial Justice Board at my church. We seek to bridge the gap between different cultures and raise awareness in the City of Dallas.
Additional Information
I am a voice in the communities of Dallas for our homeless populations. I seek to build bonding relationships and implement plans of feeding for conversation to seek the needs of our communities, one meal at a time.
Timeline
Shelter Advocate Specialist
Mosaic Family Services
02.2022 - Current
Site Coordinator
Be A Champion
05.2021 - 09.2021
Customer Service Representative
Teleperformance
01.2017 - 09.2017
Mail Clerk
Prologistixs Temp Services
05.2014 - 09.2016
Clerk
DALLAS COUNTY CLERK
03.1997 - 06.2005
Associate of Arts - HUMAN SERVICES
CEDAR VALLEY COMMUNITY
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