Rosita Polk
Dallas,TX
Summary
Dynamic professional with a proven track record in case management and client advocacy, honed at Health and Human Services, Texas. Excelled in building partnerships and enhancing client satisfaction through effective communication and ethical practice. Skilled in records management and crisis intervention, demonstrating a strong ability to multitask and solve problems efficiently.
Overview
9
9
years of professional experience
Work History
Case Manager
Health and Human Services, Texas
12.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
Advocate
Mosaic Family Services
02.2021 - 11.2023
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Conducted comprehensive client interviews, gathering relevant information to build a strong case foundation.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Conducted pre-screening activities to determine eligibility for supportive services.
- Greeted and welcomed new patients, assisting with orientation of programming schedule and rules.
- Made referrals to appropriate services, following up to confirm patients received access to required care.
- Delivered friendly service and offered expert support in every interaction.
- Initiated and maintained strong professional relationships with clients, leading to high retention rates and referrals.
After-School Program Assistant
Be A Champion
04.2021 - 07.2021
- Managed both digital and physical filing systems and retrieved documents as required.
- Assisted with planning and coordinating day-to-day and special program activities.
- Conducted research on industry trends to inform program improvements and innovation.
- Improved participant satisfaction with program offerings by conducting surveys and implementing feedback.
- Supported planning and coordination of after school lunch program and associated activities.
- Enhanced program efficiency by streamlining processes and implementing time-saving strategies.
- Coordinated event logistics, including venue selection, catering arrangements, and attendee registration processes.
Student
Cedar Valley Community College
09.2015 - 12.2019
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
- Completed rigorous readings as directed to support unit learning goals.
- Searched at library and in scholarly databases to locate necessary information for research projects.
- Championed a growth mindset culture within the classroom, inspiring students to embrace challenges and persevere through obstacles in pursuit of their academic goals.
Education
Associate of Arts - Human Services
Cedar Valley Community College
Lancaster, TX12-2019
Skills
- Records Management
- Client Advocacy
- Case Management
- MS Office
- Home Visits and Inspections
- Multicultural Sensitivity
- Referral Networking
- Teamwork and Collaboration
- Problem-Solving
- Case Documentation
- Time Management
- Multitasking
- Organizational Skills
- Excellent Communication
- Attention to Detail
- Effective Communication
- Crisis Intervention
- Active Listening
- Resource Identification
- Ethical Practice
Affiliations
Vice President of Seekers Class, Spring Valley United Methodist Church, Dallas,Texas.
Community Advocate for Homeless population. Dallas,Texas
Timeline
Case Manager
Health and Human Services, Texas
12.2023 - Current
After-School Program Assistant
Be A Champion
04.2021 - 07.2021
Advocate
Mosaic Family Services
02.2021 - 11.2023
Student
Cedar Valley Community College
09.2015 - 12.2019
Associate of Arts - Human Services
Cedar Valley Community College
Similar Profiles
Madison SedenoMadison Sedeno
Records Clerk II at Health and Human Services, TexasRecords Clerk II at Health and Human Services, Texas
Julia ShoemakerJulia Shoemaker
Facility Paymaster at Health and Human Services, TexasFacility Paymaster at Health and Human Services, Texas
Yeiquel RemediosYeiquel Remedios
Psychiatric Nursing Assistant 2 at Health And Human Services, TexasPsychiatric Nursing Assistant 2 at Health And Human Services, Texas