Roslyn Aguero
The Bronx,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Sales Representative
Wireless Masters
07.2021 - 03.2025
- Produced sales documents, finalized deals and filed records.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Identified customer needs by asking questions and advising on best solutions.
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Identified opportunities for cross-selling additional products and services.
- Developed key customer relationships to increase sales.
- Developed and maintained relationships with customers to ensure repeat business.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Listened to customer needs to identify and recommend best products and services.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Provided technical support for customers using the company's products or services.
Store Manager
McDonalds
06.2017 - 05.2021
- Mitigated business risks by working closely with staff members and assessing performance.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Trained and mentored associates to teach daily tasks and procedures.
- Established customer service standards and monitored staff compliance.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Organized promotional events to increase product awareness.
- Updated and maintained store signage and displays.
- Created weekly work schedules for store personnel.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
St Raymond Academy For Girls
The Bronx, NY06-2021
Skills
- Customer success management
- Contact follow-up
- Territory sales
- Account servicing
- Time management
- Customer service
- Interpersonal communication skills
- Customer retention
- Sales strategy development
- Relationship building
Languages
English
Professional
Spanish
Native/ Bilingual
Affiliations
- Member of Art Club 2018-2020
A club that started as just a group of young ladies who enjoyed the work of art that quickly became a family. Organized art work, group work and grew all together.
- Sports
From learning how to swing a bat and hit a ball, to being to learn how to run a team, getting to know everyone's best part of the team. As well as learning how to play a game and not forgetting that it is such to have fun. Treating everyone the same and not ever letting myself think I am better than anyone.
- Travel
Seeing the world from different point of views, putting myself in someone else's position. Learning different cultures enjoying life as much as I can. Curious to learn new things, realizing that there's more to the eye than what we just see.
Education and Training
other
Timeline
Sales Representative
Wireless Masters
07.2021 - 03.2025
Store Manager
McDonalds
06.2017 - 05.2021
High School Diploma -
St Raymond Academy For Girls
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