Roslyn Contreras
San Antonio,TX
Summary
Proven Office Manager with a track record of enhancing operational efficiency at Alamo Vision Associates. Expert in office administration and customer service, adept at maintaining confidentiality and managing financial records. Demonstrated ability to improve patient retention rates by 20% through exceptional care and personalized solutions.
Overview
19
19
years of professional experience
Work History
Office Manager
Alamo Vision Associates
08.2008 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Optician Technician
Luxottica Retail, Sunglass Hut and Target Optical
07.2005 - 07.2008
- Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, payments, and insurance verification processes.
- Assisted in training new optician technicians, fostering a team-oriented work environment focused on quality patient care.
- Increased sales through personalized frame recommendations based on facial features, lifestyle needs, and fashion preferences.
- Played a key role in increasing overall patient retention rates by consistently providing high-quality care and personalized eyewear solutions.
Education
High School Diploma -
Southwest High School
San Antonio, TXSkills
- Customer Service
- Office Management
- Organizational Skill
- Excellent multi-tasking ability
- Data Entry
- Billing
- Scheduling
- Inventory Control
Timeline
Office Manager
Alamo Vision Associates
08.2008 - Current
Optician Technician
Luxottica Retail, Sunglass Hut and Target Optical
07.2005 - 07.2008
High School Diploma -
Southwest High School
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