Roslyn Nesbit
Windsor Mill,MD
Summary
I been in nursing for fourteen years, I dispense medication and have good medical terminology skills. I communicate with other very, and is very organized. I’m a on time person.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Supervisor
Quest Lab
Baltimore , MD
06.1983 - 07.1999
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Interviewed, hired and trained new employees for production positions.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Performed annual evaluations and reviews for large staff of employees.
- Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
Education
Phlebotomy
Community College of Columbia
Columbia, Md01.1981
Skills
- Player Engagement
- Driver Routing
- Performance Motivation
- Continuous Improvement Projects
- Scheduling and Coordinating
- Business Processes and Procedures
- Resolving Complaints
- Priority Management
- Job Assignments
- Performance Tracking and Evaluations
- Safe Work Methods
- Monthly Inventory
- Lab Specimens and Collections
- Consulting Supervisors
- Shift Coverage
- Supervising Employees
- Team Assignments
- Employee Performance Management
- Payroll Preparation
- Dispatching Workers
- Inventory and Supply Management
- Bloodborne Pathogens
- Training Manuals and Processes
- Corporate Communications
- Shelf Organizing
- Leadership
- Productivity Performance
- Negotiation and Conflict Resolution
- Facility Improvement
Accomplishments
- Supervised team of Number staff members.
- Documented and resolved Issue which led to Results.
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
Certification
- Area of certification, Company Name - Timeframe
- Certified Job Title, Company Name - Timeframe
Timeline
Supervisor
Quest Lab
06.1983 - 07.1999
Phlebotomy
Community College of Columbia