Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roslyn Smith

Philadelphia,PA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Cityfitness
Philadelphia, PA
02.2024 - Current

  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.

Customer Service Representative

Heirloom market
Philadelphia, PA
02.2019 - 11.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Education

High School Diploma -

South Philly High
Philadelphia, PA
06-1999

Skills

  • Appointment Scheduling
  • Complaint resolution
  • Inbound and Outbound Calling

  • Staff Training

Timeline

Customer Service Representative

Cityfitness
02.2024 - Current

Customer Service Representative

Heirloom market
02.2019 - 11.2023

High School Diploma -

South Philly High
Roslyn Smith