Roslyn McKenney

Medical professional with strong foundation in assisting with clinical tasks and patient care. Proven ability to support healthcare teams and adapt to dynamic environments. Known for reliability, teamwork, and focus on achieving optimal patient outcomes through effective communication and technical skills.

• Resident Insurance Adjuster – June 2016
• Certified Medical Assistant (CMA) – October 2025
• CPR/BLS Certified – American Heart Association

Medical Assistant  Intern

Advantage Health Care       Detroit,MI  September 2025- October 2025

· Scheduling of patient Appointments

· Responding to electronic request and treatment authorizations

· Utilized computerized data entry/practical knowledge of information processing system & software related to patient care

· Developed and maintain effective & efficient communication w/patient

· Interdisciplinary coordinated care model teams

· Setting priorities and deadlines

· Utilizing medical records

Use of Medical Terminology

Claim Adjuster

AAA – Detroit, MI May,2012 – January 2025

• Processes automotive claims to ensure compliance with company policies and procedures.
• Evaluated claim eligibility, repair documentation, and coverage in accordance with established policy guidelines.
• Collaborated with dealers, field staff, and internal teams to resolve claim discrepancies and ensure accurate and timely claim settlements.
• Provided technical guidance and policy clarification to support consistent interpretation of coverage.
• Maintained detailed and accurate claim documentation and audit trails to support quality assurance and risk management initiatives.
• Set deadline using a diary system for follow-ups on claims closure.
• Responded to electronic request from insureds

Claim Assistant

Dealer Guard Insurance – Detroit, MI - April 2008 – February 2010

• Lead initiative to negotiate outside expenses of processing total theft vehicle titles resulting in a 20% reduction in vendor expenses.
• Prepared claim audits for local and State municipalities to ensure an error free claims process.
• Created a claims checklist to ensure that all claim files were in accordance with state and local guidelines.
• Scheduled vehicle inspections and reviewed estimates for repairs
• Contacted insured regarding documents needed to issue claim payments.

Administrative Assistant

Chrysler Insurance– Detroit, MI - May 1993 – April 2008

• Served as a liaison with all internal departments including accounting, underwriting and Sales in the resolution of day-to-day administrative and operational processes.
• Lead initiative to enhance vehicle titling procedures which lead to a 50% increase of closure on subrogation files.
• Scheduled meetings and arranged travel for senior management
• Maintained effective and efficient communication across all departments
• Answered phones and routed calls to appropriate departments