Rosmery Baez-Reynoso
Philadelphia,PA
Summary
Proven track record in enhancing client and employee experiences, notably at Daily Dove Care. Expert in client interaction and case file documentation, with a knack for talent recruitment and team collaboration. Achieved significant improvements in service plan effectiveness and recruitment processes, demonstrating exceptional human resources support and office administration skills.
Overview
10
10
years of professional experience
Work History
Caseworker
Daily Dove Care
Philadelphia, PA
06.2022 - Current
- Monitored client progress and updated service plans as necessary.
- Provided casework services to clients, including conducting initial assessments and developing individualized case plans.
- Coordinated with other professionals and agencies to provide holistic support to clients.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Maintained accurate records of client information in accordance with agency policies and procedures.
- Visited clients at residences to assist courts with custody decisions and conduct home study assessments.
Recruiter
On Target Staffing
Philadelphia, Pennsylvania
04.2017 - 08.2025
- Sourced, qualified and conducted screening interviews with job candidates.
- Provided a positive candidate experience throughout the recruitment process.
- Utilized various sourcing methods including social media, job boards, and networking events.
- Hired employees and processed hiring-related paperwork.
- Participated in industry networking events to build talent pipeline.
Human Resources Specialist
Walmart
Westhampton, NJ
10.2021 - 04.2022
- Assisted with recruitment initiatives by interviewing and talent sourcing.
- Prepared or maintained employment records using human resources management system software.
- Maintained confidential personnel files in accordance with applicable laws and regulations.
- Implemented performance management systems, including performance appraisals and goal setting, to boost productivity.
- Scheduled or conducted new employee orientations.
- Collaborated with HRBP to develop and execute human resources strategies, enabling business objectives.
Sales Clerk
Elizabeth Beauty Unisex Salon
Philadelphia, Pennsylvania
06.2015 - 12.2020
- Provided product recommendations based on customer needs.
- Placed special orders or called other stores to find desired items.
- Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
- Followed up on customer requests or concerns in a timely manner.
- Stocked shelves with merchandise ensuring adequate inventory levels were maintained.
Front Desk Receptionist
Residence Inn By Marriot
Conshohocken, PA
12.2015 - 12.2016
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Education
Associate of Arts - Criminal Justice
Eastern University
PA05-2021
Skills
- Client interaction
- Case file documentation
- Recruiting support
- Training support
- Onboarding coordination
- Human resources support
- Office administration
- Talent recruitment
- Team player
Languages
Spanish
Native/ Bilingual
Timeline
Caseworker
Daily Dove Care
06.2022 - Current
Human Resources Specialist
Walmart
10.2021 - 04.2022
Recruiter
On Target Staffing
04.2017 - 08.2025
Front Desk Receptionist
Residence Inn By Marriot
12.2015 - 12.2016
Sales Clerk
Elizabeth Beauty Unisex Salon
06.2015 - 12.2020
Associate of Arts - Criminal Justice
Eastern University
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