Rosmique Williams
Spring,TX
Summary
Driven Certified Medical Assistant with proven expertise in HIPAA compliance and patient care, honed at Healing Hearts Cardiology Clinic. Excelled in reducing wait times and enhancing patient satisfaction through effective communication and organizational skills. Demonstrated adaptability and proficiency in EMR/EHR, contributing to streamlined operations and optimal patient outcomes.
Overview
5
5
years of professional experience
Work History
Certified Medical Assistant
Healing Hearts Cardiology Clinic
03.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Prepared and administered medications to alleviate patient symptoms.
- Taught patients about medications, procedures, and care plan instructions.
- EClinicals and EPICS
Pharmacy Technician Trainee
CVS Pharmacy
04.2023 - 03.2024
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Enhanced pharmacy efficiency by maintaining a clean and organized work environment, streamlining daily tasks.
- Supported pharmacy operations by accurately entering prescription data into computer system, minimizing errors and expediting service times.
Patient Care Advocate
Express Scripts Pharmacy
06.2020 - 11.2023
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
Call Center Representative
Metropolitan Gastroenterology Clinic
10.2019 - 06.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Scheduling patients for procedures and office visits.
- Data Entry for 10+ providers at 4 different locations.
Education
Medical Assisting
College of Health Care Professionals
North Houston04.2024
Skills
- HIPAA Compliance
- Medical Terminology
- Specimens collection and processing
- Patient Scheduling
- Vital Sign Monitoring
- Patient documentation
- Patient Assessments
- Electronic Health Records
- Direct Patient Care
- Customer Service
- EMR / EHR
- Medical terminology knowledge
- Phlebotomy
- Data Entry
- CPR
- First Aid
- Appointment Setting
- Adaptable
- Monitoring patient progress
Timeline
Certified Medical Assistant
Healing Hearts Cardiology Clinic
03.2024 - Current
Pharmacy Technician Trainee
CVS Pharmacy
04.2023 - 03.2024
Patient Care Advocate
Express Scripts Pharmacy
06.2020 - 11.2023
Call Center Representative
Metropolitan Gastroenterology Clinic
10.2019 - 06.2020
Medical Assisting
College of Health Care Professionals
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