Summary
Overview
Work History
Education
Skills
Military Background
Timeline
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Rosonia Thomas

Wesley Chapel,FL

Summary

Experienced Office Manager, former Educator and Honorably Discharged US Army Veteran; experienced optimizing productivity, efficiency and prioritizing projects to increase service quality across various environments. Highly dependable, ethical and methodical, detail oriented team player with expertise in team leadership. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

9
9
years of professional experience

Work History

Team Captain/Office Manager

Enjoy Technology Inc.
Tampa, FL
08.2019 - Current
  • Managed 25 field employees successfully in fast-paced sales environment through proactive communication and positive feedback.
  • Managed appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing mobile store profitability.
  • Coached new hires on company processes while managing employees to generate maximum revenue.
  • Approved regular payroll submissions for over 30 employees.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Established workflow processes, monitored daily productivity and implemented suggestions which led to averaged 27% increase to overall performance of underperforming personnel.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.

Store Manager

Papa John's Pizza
Tampa, FL
05.2016 - 05.2019
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings by 12%.
  • Approved regular payroll submissions for more than 20 employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Educator

Pasco County School District
Wesley Chapel, FL
09.2013 - 05.2016
  • Chose materials and developed lesson plans to enhance skills for individual students.
  • Built relationships and communicated with parents to provide best learning environment for children.
  • Collaborated with adults and children to provide safe and educational experience for classroom sizes of more than 23 students.
  • Developed and implemented engaging lesson plans to keep learner attention.
  • Managed classroom activities, parent conferences, and diverse lesson plans.
  • Differentiated instruction to meet needs of 25 diverse learners.

Education

Master of Arts - Elementary Education

University of Phoenix
Tempe, AZ
05.2013

Bachelor of Arts - Religious Studies

Saint Leo University
Saint Leo, FL
05.2007

Skills

  • Office Management
  • Team Management
  • Client Correspondence
  • Diligent Follow Through
  • Confidence and Drive
  • Employee Motivation
  • Friendly and Relatable
  • Skilled in Microsoft Office
  • Biweekly Payroll Processing
  • Staff Training
  • Policy and Procedure Modification

Military Background

United States Army Veteran

Finance Specialist

Dates Served: October 1990-July 1997; Honorably Discharged

Rank Attained: Non Commissioned Officer (E5)


Timeline

Team Captain/Office Manager

Enjoy Technology Inc.
08.2019 - Current

Store Manager

Papa John's Pizza
05.2016 - 05.2019

Educator

Pasco County School District
09.2013 - 05.2016

Master of Arts - Elementary Education

University of Phoenix

Bachelor of Arts - Religious Studies

Saint Leo University

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Rosonia Thomas