Summary
Overview
Work History
Education
Skills
Timeline
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Ross Angela

San Leandro,CA

Summary

Accomplished Program Manager with a proven track record at FTF, LLC, excelling in strategic planning and problem-solving. Leveraged data analysis and project management skills to enhance operational efficiency and stakeholder satisfaction. Demonstrated expertise in quality assurance and documentation, significantly improving project outcomes and customer loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Program Manager

Follow the Fun, TSG
01.2018 - Current
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
  • Identified program obstacles and communicated possible impacts to team.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Developed and maintained logistics workflows, procedures and reports.
  • Leveraged technology tools for enhanced project tracking, reporting, and information sharing among team members.
  • Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
  • Researched industry best practices in support of training development and program content.
  • Negotiated contracts with vendors, securing favorable terms that supported budgetary constraints.
  • Interacted with customers and clients to identify business needs and requirements.
  • Devised creative solutions to critical customer and user needs.
  • Defined clear targets and objectives and communicated to other team members.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Developed detailed plans based on broad guidance and direction.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Assistant Project Manager

KP-IT - Rose International
03.2016 - 03.2017
  • Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
  • Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
  • Planned, monitored and analyzed project costs to meet financial goals.
  • Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
  • Developed and maintained project documentation for reliable records.
  • Supported timely project delivery by proactively identifying risks and developing mitigation plans.
  • Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
  • Monitored and tracked project metrics and collected data to share with project members.
  • Generated weekly and monthly status reports for helpful progress tracking.
  • Partnered with project team members to identify and quickly address problems.
  • Negotiated contracts and agreements with vendors for constructive supplier relations.
  • Identified and resolved risks to minimize project disruption.
  • Reduced project costs by identifying and implementing more efficient work processes.
  • Developed comprehensive project reports, providing insights into progress, challenges, and achievements.
  • Negotiated with vendors for better terms, contributing to budget optimization.
  • Implemented risk management strategies to minimize project delays and cost overruns.
  • Improved client satisfaction with regular updates and proactive communication.
  • Ensured project compliance with industry standards and regulations, mitigating potential legal issues.
  • Identified project risks through thorough analysis, implementing strategies to mitigate potential impacts.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Analyzed project performance data to identify areas of improvement.

Quality Assurance Coordinator

Blue Shield of CA -
03.2015 - 03.2017
  • Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
  • Conducted regular audits to identify areas of improvement, leading to increased customer satisfaction levels.
  • Improved product quality by implementing rigorous testing processes and protocols.
  • Served as a trusted advisor to senior management on matters related to quality assurance, contributing valuable insights that informed strategic decision-making processes.
  • Participated in supplier evaluations alongside procurement teams, identifying high-quality vendors who met strict criteria for performance consistency and reliability over time.
  • Developed comprehensive reports on quality metrics, enabling management to make informed decisions on production strategies.
  • Drafted reports on quality verification activity outcomes, presenting findings to decision-makers and recommending response efforts.
  • Facilitated open communication channels between departments for sharing best practices related to quality assurance methodologies, driving organizational success as a whole.
  • Investigated recurring customer complaints, determining source of [Type] non-conformance incidences and recommending solutions.
  • Assisted with quality control audits.
  • Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Executed quality improvement research and studies.
  • Collected and analyzed data and initiated improvements to increase security and performance.
  • Established and tracked quality department goals and objectives.
  • Recorded, analyzed, and distributed statistical information.
  • Tracked quality issues with external customers, suppliers, and internal plant operations.

Project Analyst

Abbott Diabetes Care - ManpowerGroup
03.2013 - 11.2013
  • Assisted in the development of comprehensive project plans, setting realistic timelines and milestones.
  • Contributed to successful project outcomes by providing accurate forecasts and risk assessments.
  • Determined root cause of problems and issues to implement courses of action required to implement solutions.
  • Tracked ongoing project advancement towards predefined milestones, reducing instances of missed deadlines by [Number]%.
  • Monitored ongoing projects for adherence to prescribed timelines, suggesting operational changes where needed.
  • Ensured on-time project completion by closely monitoring progress and adjusting schedules as needed.
  • Created in-depth reports regarding important project data that was distributed to client on weekly basis.
  • Generated project health reports for stakeholders and senior personnel, tracking metrics such as [Type] and [Type].
  • Collected data from diverse source formats.
  • Authored status reports for senior executives, detailing overall performance metrics such as [Type], [Type] and [Type].

Education

Associate of Science - Business

Long Beach City College
Long Beach, CA
06.1998

Skills

  • Problem-Solving
  • Project Management
  • Detail Oriented
  • Strategic Planning
  • Project Coordination
  • MS Office Applications
  • Data Collection & Research
  • Attention to Detail
  • Operations Management
  • Technical understanding
  • Quality Assurance
  • Data Analysis
  • Performance monitoring
  • Documentation proficiency
  • Professional writing
  • Business Systems
  • Electronic and communication systems
  • Software Documentation

Timeline

Program Manager

Follow the Fun, TSG
01.2018 - Current

Assistant Project Manager

KP-IT - Rose International
03.2016 - 03.2017

Quality Assurance Coordinator

Blue Shield of CA -
03.2015 - 03.2017

Project Analyst

Abbott Diabetes Care - ManpowerGroup
03.2013 - 11.2013

Associate of Science - Business

Long Beach City College

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