Hi, I’m
Ross Boyd
SHELBYVILLE,Tennessee
Summary
Dynamic professional with a proven track record at Rush Truck Centers, excelling in customer service and SAP understanding. Demonstrated ability to enhance productivity and customer satisfaction through effective problem-solving and vehicle operations knowledge. Skilled in vendor relations and sales, consistently exceeding expectations.
Overview
7
years of professional experience
Work History
Rush Truck Centers
Parts Specialist
03.2022 - Current
Job overview
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
Cumberland International Trucks
Parts Driver
03.2021 - 03.2022
Job overview
- Developed strong relationships with clients by providing friendly, professional interactions during each delivery experience.
- Assisted in warehouse operations, organizing parts storage areas for easy retrieval during deliveries.
- Collected returned items from customer locations.
- Enhanced customer satisfaction by promptly delivering auto parts to clients and businesses.
- Maintained accurate inventory levels by conducting regular stock checks and replenishing as needed.
- Collaborated with sales team to identify potential upselling opportunities while interacting with clients during deliveries.
Nacarato Volvo
Body Technician
01.2018 - 03.2021
Job overview
- Collaborated with parts department personnel to obtain necessary replacement components quickly, minimizing downtime for customers'' vehicles awaiting repairs.
- Reviewed completed vehicle repairs to meet OEM specifications.
- Improved customer satisfaction by delivering high-quality body repair services in a timely manner.
- Assisted coworkers as needed to maintain overall shop productivity levels during periods of high demand or staff shortages.
- Primed and painted automobile parts to finalize repairs.
- Removed damaged parts with power tools and cutting torch.
Education
Oakland High SchoolMurfreesboro, TN
Diploma
05.2010
Skills
- Customer Service
- Ordering parts
- Invoice Processing
- Problem-solving skills
- Vehicle operations knowledge
- Clean Driving Record
- Vendor Relations
- SAP understanding
- Product and Service Sales
Timeline
Parts Specialist
Rush Truck Centers
03.2022 - Current
Parts Driver
Cumberland International Trucks
03.2021 - 03.2022
Body Technician
Nacarato Volvo
01.2018 - 03.2021
Oakland High School
Diploma
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