ROSS JAKOBEIT
Creedmoor
Summary
With over a decade of management experience, expertise includes optimizing kitchen operations, enhancing team performance, and elevating customer satisfaction. Proven track record of analyzing feedback to implement improvements, fostering a collaborative atmosphere, and achieving operational efficiency through effective training and conflict resolution.
Overview
12
12
years of professional experience
Work History
CULINARY MANAGER
Chili's Bar and Grill
Bee Cave
02.2022 - Current
- Oversaw daily operations for a high-volume location, managing a team of 50+ employees and delivering consistent service quality while meeting performance targets
- Resolved complex customer issues in high-pressure environments, improving retention and maintaining brand reputation
- Organized work environment by delegating tasks among staff to optimize workflow.
ASSISTANT GENERAL MANAGER
Freebirds World Burrito
Austin
04.2021 - 02.2022
- Managed workforce scheduling and payroll for 20+ employees, optimizing labor costs while maintaining operational efficiency
- Implemented streamlined operational strategies that consistently met business targets.
- Developed marketing initiatives that promoted new menu items and events, enhancing guest engagement.
GENERAL MANAGER
U-Haul International
Austin
06.2019 - 02.2021
- Managed daily business operations, ensuring alignment of budgeting, staffing, scheduling, inventory control, customer service, and sales to achieve operational goals.
- Identified improvement areas in business practices, collaborating with departments to implement actionable plans.
- Developed schedules and monitored payroll, optimizing resource allocation within budget constraints.
KITCHEN MANAGER
Tgi Friday's
Austin
08.2014 - 06.2019
- Supervised food production processes, ensuring high quality standards throughout preparation stages to deliver consistently excellent meals.
- Motivated staff by establishing clear goals, enhancing productivity and maintaining high quality in service.
- Evaluated employee performance through observation of work habits and adherence to company policies, fostering a positive customer service environment.
Education
HIGH SCHOOL DIPLOMA -
Del Valle High School
Del Valle, Texas07-2013
Skills
- Operational efficiency
- Quality assurance
- Customer engagement
- Team leadership
- Training development
- Problem solving
- Time management
- Conflict resolution
References
- David Keils, Tgi Fridays, +15127404056
- Caleb Hamilton, U-Haul International, +15124239788
Timeline
CULINARY MANAGER
Chili's Bar and Grill
02.2022 - Current
ASSISTANT GENERAL MANAGER
Freebirds World Burrito
04.2021 - 02.2022
GENERAL MANAGER
U-Haul International
06.2019 - 02.2021
KITCHEN MANAGER
Tgi Friday's
08.2014 - 06.2019
HIGH SCHOOL DIPLOMA -
Del Valle High School