Ross Karakivrak
Hot Springs,AR
Summary
Results-driven Management Professional experienced in leveraging management, marketing, organizational, and communication skills. Contributed to profitability through strategic initiatives and effective team collaboration. Open to relocation and authorized to work in the US for any employer.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Property Manager/Owner
self employed
Hot Springs, AR
01.2024 - Current
- Enhanced guest experiences at BNB by addressing inquiries and resolving issues promptly
- Managed tenant relations, ensuring high satisfaction and prompt resolution of issues.
- Oversaw property maintenance schedules, coordinating repairs and inspections for optimal functionality.
- Implemented efficient leasing processes, enhancing occupancy rates through targeted marketing strategies.
Relationship Banker
Arvest Bank
Hot Springs, AR
12.2023 - 09.2024
- Identified cross-selling opportunities for banking products and services, resulting in 21 account openings within first month
- Collaborated with wealth management, mortgage lending, and business banking teams to provide integrated client solutions
- Resolved complex customer inquiries or complaints promptly and effectively while maintaining a high level of customer satisfaction
- Assisted clients with account processes while ensuring compliance with bank policies
Franchise operator/GM
Papa John's
Hot Springs, AR
10.2021 - 02.2023
- Managed daily operations of busy pizza store, ensuring efficient food preparation, exceptional customer service, and effective staff management
- Led a team of 15 employees, providing guidance, coaching, and performance evaluations to drive productivity and employee satisfaction
- Achieved an average customer satisfaction rating of 97.7% through effective problem-solving skills and proactive resolution of customer complaints
- Developed and implemented training programs for new employees to ensure consistent quality standards and excellent customer service
- Implemented cost-saving measures by optimizing inventory levels and reducing waste, resulting in a 12% decrease in food costs
- Created weekly work schedules based on demand forecasts, optimizing employee availability and labor budget
- Monitored food quality standards to ensure consistency in taste, presentation, portion sizes, and adherence to recipes
- Coordinated with HR to recruit, interview, hire, and train new team members, enhancing team capability
Marketing Director
HSHF
Hot Springs, AR
01.2021 - 08.2021
- Developed personalized weight loss plans for clients, enhancing client engagement and satisfaction
- Oversaw administrative operations for 2030FasTrack weight loss business, ensuring smooth daily functionality
- Led integrated marketing campaigns to enhance brand visibility and engagement across multiple channels.
- Developed and executed strategic marketing plans aligned with organizational goals and market trends.
- Managed cross-functional teams to drive product launches and promotional initiatives effectively.
Tri-Branch Rental Manager
Enterprise Holdings Inc
Arkansas
05.2017 - 05.2020
- Managed daily operations of branch, overseeing a team of 20 employees
- Led recruitment and training efforts to build a high-performing team
- Implemented performance metrics and conducted regular performance evaluations for staff members
- Identified new business opportunities and developed targeted strategies, contributing to client base expansion
- Created marketing campaigns and promotional activities that enhanced customer engagement and boosted brand awareness
- Managed budget allocation for branch, optimizing resources to consistently meet financial targets
- Ensured compliance with company policies, industry regulations, and legal requirements at all times
- Implemented safety protocols and trained staff on proper safety procedures, resulting in zero workplace accidents/incidents during tenure as branch manager
Tri-Branch Rental Manager
Enterprise Holdings Inc
Arkansas
10.2013 - 05.2020
- Managed daily operations of branch, overseeing a team of 20 employees
- Led recruitment and training efforts to build a high-performing team
- Implemented performance metrics and conducted regular performance evaluations for staff members
- Cultivated strong relationships with existing clients, driving customer satisfaction and repeat business
- Identified new business opportunities and crafted strategies to expand client base, enhancing revenue potential
- Collaborated with other departments to ensure seamless coordination of activities across the organization
- Analyzed market trends and competitor activities to identify potential risks or opportunities for the business
- Established strong relationships with key suppliers/vendors, negotiating favorable terms and pricing agreements that benefited the branch
- Implemented safety protocols and trained staff on proper safety procedures, resulting in zero workplace accidents/incidents during tenure as branch manager
Operations Manager
Essentials LLC
Fort Smith, AR
10.2010 - 08.2013
- Contributed to company achieving over $1M in sales for the first time
- Increased sales volume at all stores by over 100% compared to previous years
- Streamlined operational processes to enhance efficiency and reduce costs.
- Guided team members on best practices for inventory management and logistics to enhance overall performance.
- Developed and implemented training programs to improve workforce performance.
Education
Bachelor of Business Administration - Administration and Management
Henderson State University
Arkadelphia, AR12-2012
Skills
- Property leasing strategies
- Real estate market knowledge
- Sales
- Client relations
- Management
- Leadership
- Decision-making
- Complex problem-solving
- Critical thinking
- Numeracy skills
- Staff training
- Client confidentiality
Accomplishments
- Supervised team of 20 staff members.
- Exceeded monthly store sales goals 11 months in a row.
- Managed a store that exceeded company expectations in every category during the each quarter.
- Recruited 5 successful new managers within one year.
Certification
- Certified Fitness Instructor
- Driver's License
- CPR Certification
- Certified Personal Trainer
Languages
Azerbaijani
Bilingual
English
Turkish
Timeline
Property Manager/Owner
self employed
01.2024 - Current
Relationship Banker
Arvest Bank
12.2023 - 09.2024
Franchise operator/GM
Papa John's
10.2021 - 02.2023
Marketing Director
HSHF
01.2021 - 08.2021
Tri-Branch Rental Manager
Enterprise Holdings Inc
05.2017 - 05.2020
Tri-Branch Rental Manager
Enterprise Holdings Inc
10.2013 - 05.2020
Operations Manager
Essentials LLC
10.2010 - 08.2013
Bachelor of Business Administration - Administration and Management
Henderson State University