Rachel Holman
Richardson
Summary
Property management professional with 4+ years of experience supporting the operations of 558 to 337-unit multifamily communities. Skilled in lease administration, rent collections, delinquency management, vendor coordination, resident relations, property inspections, and financial reporting support. Experienced using MRI and managing day to day property operations in a fast-paced environment. Recognized for strong communication, problem solving, and organizational skills with a proven ability to improve resident satisfaction, support occupancy goals, and drive operational efficiency. Seeking to leverage multifamily property management experience in a Commercial Property Manager role.
Overview
4
4
years of professional experience
Work History
Assistant Property Manager
Harbor Group Management
Richardson
12.2024 - Current
- Streamlined leasing processes to enhance applicant experience, resulting in quicker turnaround times and increased occupancy rates.
- Handle leasing responsibilities including giving tours, processing applications, and preparing lease documents.
- Respond to resident inquiries, concerns, and maintenance requests promptly and professionally.
- Collect rent payments, post charges, and manage delinquencies.
- Conduct move-in and move-out inspections and coordinate unit turnover.
- Communicate with vendors and schedule maintenance or repairs as needed.
- Support property manager with budgeting, reporting, and administrative tasks.
- Coordinate renewal offers and track lease expirations.
- Use property management software (MRI, Knock) to manage resident and apartment home data.
- Employee training and supervision
Leasing Specialist
Harbor Group Management Company
Phoenix
07.2022 - 12.2024
- Provide exceptional customer service to current residents and prospective tenants.
- Answer phone calls and emails to inform prospects and residents efficiently.
- Developed marketing materials and social media presence, increasing engagement with local businesses.
- Followed up with potential vendors and coordinated daily and weekly marketing and leasing reports.
- Managed multiple properties and personnel, ensuring timely completion of tasks in fast-paced environment.
Education
High School Diploma -
Granbury High School
Granbury, TX06-2021
Communications-Did Not Graduate -
Tarleton State University
Stephenville, TX01-2021
Skills
- Property management
- Property leasing strategies
- Knock & MRI software
- Lease payment software
- Bluemoon Lease Generation
- Snappt & Checkpoint ID
- Microsoft Office proficiency
- Analytical problem-solving
- Collaborative teamwork
- Team supervision
- Effective communication
Timeline
Assistant Property Manager
Harbor Group Management
12.2024 - Current
Leasing Specialist
Harbor Group Management Company
07.2022 - 12.2024
High School Diploma -
Granbury High School
Communications-Did Not Graduate -
Tarleton State University