Ross Mason
Vigo County 911
Terre Haute,IN
7
years of professional experience
Detail-oriented Public Safety Telecommunicator with a proven track record in call prioritization and emergency management. Skilled in providing critical information to first responders under pressure. Committed to enhancing public safety through effective communication and teamwork.
Work History
911 Public Safety Telecommunicator
2 Years 5 Months- Operated multi-line phone systems to efficiently manage emergency calls.
- Provided critical information to first responders during high-pressure situations.
- Utilized CAD software to dispatch units and track incident progress.
- Maintained accurate logs of all communications and incidents for record-keeping.
- Collaborated with law enforcement and fire departments to ensure effective coordination during emergencies.
- Monitored radio communications to maintain situational awareness and safety protocols.
- Managed multiple computer systems simultaneously while fielding calls, resulting in seamless information flow between agencies.
Material Handler
1 Year 5 Months- Operated material handling equipment to ensure safe and efficient loading and unloading of packages.
- Maintained inventory accuracy through regular cycle counts and system updates.
- Coordinated package sorting processes to optimize workflow and minimize delays.
- Assisted in training new hires on safety protocols and operational procedures.
- Packed items into appropriate containers for shipment.
- Transported inventory items to appropriate locations.
- Collaborated with team members to achieve daily production goals consistently.
Assistant Store Manager
4 Months- Supervised daily store operations to ensure optimal customer service and merchandise presentation.
- Trained and mentored team members on sales techniques and product knowledge.
- Implemented inventory management practices to reduce shrinkage and improve stock accuracy.
- Coordinated promotional events to drive foot traffic and enhance brand visibility.
- Developed employee schedules to align staffing levels with peak shopping hours.
- Resolved customer inquiries and complaints, enhancing overall satisfaction rates.
Manager in Training
11 Months- Trained team members on product knowledge and customer service standards.
- Assisted in inventory management, ensuring accurate stock levels and organization.
- Developed promotional displays to enhance product visibility and drive sales.
- Analyzed sales data to identify trends and improve merchandising strategies.
- Coordinated staff schedules to optimize coverage during peak hours.
- Implemented process improvements that increased operational efficiency and customer satisfaction.
- Led team meetings focused on performance goals and training initiatives.
Sales Lead Keyholder
2 Years- Led sales initiatives, driving revenue growth through effective merchandise presentation and customer engagement.
- Mentored team members on product knowledge and sales techniques, enhancing overall store performance.
- Oversaw inventory management processes, ensuring accurate stock levels and minimizing shrinkage.
- Developed training programs for new staff, fostering skill development and increasing team efficiency.
- Implemented promotional strategies to boost foot traffic and elevate brand visibility in the community.
- Analyzed sales data to identify trends, optimizing product assortment based on customer preferences.
Education
High School Diploma
- Honor Roll 2017-2020
- 3.7 GPA
Skills
Call prioritization
Professionalism and integrity
Public safety awareness
Stress tolerance
Emergency management
Information gathering
Geographical expertise
Teamwork and collaboration
Problem-solving
Timeline
911 Public Safety Telecommunicator
Vigo County 911
03.2024 - CurrentRead More
Material Handler
Federal Express
10.2022 - 03.2024Read More
Assistant Store Manager
Champs Sporting Goods
06.2022 - 10.2022Read More
Manager in Training
Hibbett Sporting Goods
07.2021 - 06.2022Read More
Sales Lead Keyholder
Champs Sporting Goods
07.2019 - 07.2021Read More
Terre Haute North High School
High School Diploma
Read More