Ross Miller
Castle Rock,CO
Summary
Throughout my professional career, I have gained exposure to a broad range of business functions. I have collaborated closely with executives, sales teams, vendors, and colleagues to effectively execute daily operations and achieve organizational goals. I value teamwork and collaboration and enjoy working with diverse stakeholders to resolve challenges and advance the company’s mission. Clear, effective communication—both internally and externally—is essential to strong performance. While challenges are inevitable, the ability to respond thoughtfully and proactively is key to successful problem resolution.
Outside of work, I enjoy a variety of outdoor activities, including skiing, golfing, and fishing. I also take pride in home improvement projects, from yard work to other small projects that improve my living environment.
Overview
17
17
years of professional experience
Work History
Operations Manager
SirviS
Englewood, CO
09.2021 - Current
- Manage PMO team & technicians.
- Help implement new processes & software to process projects and increase efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and onsite consumables to achieve timely and accurate services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Coordinated resource allocation to optimize project timelines and minimize costs.
Director of Operations
Enhanced Network Systems
Englewood, CO
01.2016 - 11.2022
- Worked closely with 12 sales team members to understand product requirements.
- Lead purchaser for individual orders and stocking needs.
- In charge of warehouse and warehouse employees.
- Worked closely with FedEx to optimize discounts & company needs.
- Established standard operating procedures to ensure compliance with industry regulations and best practices.
Account Manager
Enhanced Network Systems
Englewood, CO
11.2012 - 01.2016
- Managed client relationships to ensure satisfaction and retention.
- Developed strategic account plans aligning with client objectives and company goals.
Warehouse Manager
Mushkin Enhanced
Englewood, CO
02.2009 - 11.2012
- Oversaw daily warehouse operations, ensuring efficiency and adherence to safety protocols.
- Managed inventory levels, optimizing stock management and reducing discrepancies.
- Trained and mentored team members on best practices for material handling and equipment operation.
- Implemented process improvements that enhanced workflow.
Warehouse Manager
Enhanced Network Systems
Englewood, CO
02.2009 - 11.2012
- Coordinated shipping schedules, ensuring timely dispatch of products to meet customer demands.
- Monitored compliance with regulatory requirements, maintaining a safe work environment.
- Analyzed operational data to identify trends and recommend strategic changes for improvement.
- Collaborated with management to streamline processes and enhance overall productivity.
Education
Economics
University of Iowa
Iowa City, IASkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
Timeline
Operations Manager
SirviS
09.2021 - Current
Director of Operations
Enhanced Network Systems
01.2016 - 11.2022
Account Manager
Enhanced Network Systems
11.2012 - 01.2016
Warehouse Manager
Mushkin Enhanced
02.2009 - 11.2012
Warehouse Manager
Enhanced Network Systems
02.2009 - 11.2012
Economics
University of Iowa