Ross Thomas
San Bruno,CA
Summary
Dynamic and customer-focused professional with extensive experience at Trader Joe's, excelling in cash register operations and inventory management. Proven ability to enhance customer engagement and drive sales through effective merchandising and product knowledge. Recognized for cultivating strong relationships with repeat customers and maintaining organized, appealing store sections.
Overview
17
17
years of professional experience
Work History
Crew Member
Trader Joe's
Millbrae, California
03.2008 - 03.2025
- I worked the cash register, processing multiple forms of payment, while scanning and bagging customer purchases. I also engaged with the customers in a friendly, personable manner.
- I worked stock throughout the day to maintain shelves for customers. Ensuring that they were both filled and organized.
- Assisted customers on the sales floor with finding desired items and making suggestions based on their desires.
- Cultivated personal relationships with repeat customers over time.
- Received shipments and broke down product loads. And moved the product onto the sales floor for stocking.
- Wrote orders to bring in stock for several sections in the store, including cereal, dried fruits, nuts, alcohol, and ready-to-eat salads, and entrées.
- I was responsible for the organization and cleanliness of the sections I wrote.
- I made merchandising decisions in the sections I wrote to create effective customer flow throughout the store.
- Processed and properly disposed of donated and unsellable products.
- Responsible for sanitation throughout the store, including restrooms, and food prep areas.
- Trained new employees on procedures for the cash register, sales floor, and back room.
- Organized backstock at the end of the day to ensure readiness for the following morning.
- Assessed and recorded stock levels of specific products in the store for weekly price changes.
Education
High School Diploma -
Burlingame High School
Burlingame, CA05-2007
Skills
- Cash register operation
- Point-of-sale system
- Inventory management
- Stock replenishment
- Customer engagement
- Customer service
- Product merchandising
- Sales assistance
- Visual merchandising
- Product knowledge
- Product promotion
- Effective communication
- Time management
Timeline
Crew Member
Trader Joe's
03.2008 - 03.2025
High School Diploma -
Burlingame High School