Ross Trembler
Rising Sun,MD
Summary
Accomplished business leader with a proven track record at Diamond Coat Epoxy, enhancing customer satisfaction and streamlining operations for efficiency. Excelled in critical thinking and relationship building, demonstrated through significant repeat business and referrals. Skilled in both crew leadership and complex problem-solving, consistently achieving high standards of workmanship across diverse roles.
Overview
18
18
years of professional experience
Work History
Owner
Diamond Coat Epoxy
2022.06 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Foreman
Amtrak
2015.02 - Current
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
- Inspected completed work to verify quality standards and compliance with criteria.
- Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
Senior Airmen
US Air Force
2011.11 - 2019.06
- Increased mission success rates with diligent monitoring of sensor activity during critical operations.
- Assisted in the training of junior operators, fostering a strong foundation in essential skills and best practices.
- Maintained clear communication channels among team members, facilitating efficient coordination during high-stress situations.
- Upheld high standards of professionalism under pressure, serving as a role model for junior operators throughout the organization.
Assistant Manager
Total Cleaning Services
2006.09 - 2013.03
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Education
No Degree - Business Administration
Lehigh Carbon Community College
Schnecksville, PAAssociate of Arts - Business Management
Kutztown University of Pennsylvania
Kutztown, PA05.2011
Skills
Customer Relations
Critical thinking abilities
Small Business Operations
Relationship Building
Verbal and Written Communication
Business Management
Team Oversight
Complex Problem-Solving
Teamwork and Collaboration
Crew Leadership
Attention to Detail
Effective Communication
Accomplishments
- Supervised team of 12 staff members.
- While serving in Operation Enduring Freedom I received Airmen of The Month at the Group and Squadron level.
- Completed 264 hours of Pavement and Construction Equipment Course training conducted under LT. Col. Madero of the 364th training squadron.
- Completed 288 hours in the pavement maintenance and construction equipment operator apprentice course handling and operating a variety of heavy equipment.
Timeline
Owner
Diamond Coat Epoxy
2022.06 - Current
Foreman
Amtrak
2015.02 - Current
Senior Airmen
US Air Force
2011.11 - 2019.06
Assistant Manager
Total Cleaning Services
2006.09 - 2013.03
No Degree - Business Administration
Lehigh Carbon Community College
Associate of Arts - Business Management
Kutztown University of Pennsylvania
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