Hi, I’m
Rossana Antonio-Medina
Voorhees,NJ
Summary
Dynamic Assistant Manager with a proven track record at Sole Provisions, excelling in sales monitoring and customer rapport. Achieved significant accuracy in cash handling and inventory management, while fostering employee engagement and performance. Skilled in strategic planning and team leadership, driving operational excellence and enhancing customer satisfaction.
Overview
3
years of professional experience
Work History
Sole Provisions
Assistant Manager
09.2023 - Current
Job overview
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
MAGDA COUTURE
Assistant Manager
01.2023 - 09.2023
Job overview
- Developed detailed plans based on broad guidance and direction.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
Cherry Hill High School WestCherry Hill, NJ
High School Diploma
06-2017
Skills
- Sales monitoring
- Strategic planning
- Customer rapport
- Employee performance evaluation
- Staff management
- Workplace safety compliance
- Orientation and training
- Retail operations
- Employee supervision
- Customer service
- Google drive
- Team collaboration
- Team building
- Staff supervision
- Team leadership
- Problem-solving
- Money handling
- Inventory management
- Employee engagement
- Staff training and development
- Customer service and satisfaction
- Performance reviewing
- Task delegation
- Closing oversight
- Staff development
- Team motivation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Professional Working
Italian
Limited Working
Portuguese
Limited Working
Timeline
Assistant Manager
Sole Provisions
09.2023 - Current
Assistant Manager
MAGDA COUTURE
01.2023 - 09.2023
Cherry Hill High School West
High School Diploma