Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
Generic

Rossana Figueroa Rivera

Sugar Land,Texas

Summary

Professional Interpreter with advanced conversational abilities in Spanish and English. Able to Maintain composure style and content of speaker's words in translation and interpretation as well as familiar with deeper cultural context behind phrases. Strong worth ethic, adaptability and interpersonal skills.

Overview

8
8
years of professional experience

Work History

Retention Sales Representative

Teleperformance
Puebla, Puebla
11.2015 - 03.2016
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Documented conversations with customers to track requests, problems and solutions.

Mother's Day Out Preschool Teacher

The Bridge Fellowship
Sugarland, TX
11.2016 - 01.2020
  • Organized and led activities to promote physical, mental and social development of children
  • Enhanced sensory abilities by giving children access to numerous textures and shapes
  • Implemented activities to improve motor skills such as cutting , gluing , painting etc
  • Taught children foundational skills such as colors, shapes and letters
  • Implemented hands-on, play-based strategies such as games and crafts for experiential learning
  • Created a safe, developmentally-appropriate environment for the children
  • Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors
  • Created and implemented developmentally appropriate curriculum addressing all learning styles
  • Managed classroom of 12-15 children

Spanish Interpreter

Cyracom International
Houston, TX
02.2020 - 09.2021
  • Supplied thorough, accurate and ethical interpreter services for individuals with limited English speaking skills.
  • Maintained confidentiality of data during interpreting sessions due to sensitive nature of discussions.
  • Delivered real-time, accurate oral translations and interpretations for clients.
  • Clarified issues related to meanings of words, concepts, practices or behaviors.
  • Interpreted calls for banks , insurance companies , hospitals , Dr. offices and occasionally 911.

Spanish Interpreter

Visual Language Professionals
Stafford, TX
05.2022 - Current
  • Supplies thorough, accurate and ethical interpreter services for individuals with limited English speaking skills on site.
  • Traveled to local agencies to provide interpreting services for clients and patients.

Education

High School Diploma -

University Park Academy
Houston, TX
06.2016

Skills

  • CPR/First-aid certified

  • Accuracy Verification
  • Ethical Codes Adherence
  • Written Communication
  • Bilingual (English/Spanish)
  • Great customer service over the phone/in person
  • Calm and patient
  • Great decision-making
  • Great at identifying opportunities
  • Relationship building
  • Excellent communication skills
  • Positive and cheerful
  • Credit card payment processing
  • Report creation
  • Active listening

Volunteer Work

The Bridge Fellowship - Volunteer as Sunday School Teacher (Ages 2-5) since December of 2016

Timeline

Spanish Interpreter

Visual Language Professionals
05.2022 - Current

Spanish Interpreter

Cyracom International
02.2020 - 09.2021

Mother's Day Out Preschool Teacher

The Bridge Fellowship
11.2016 - 01.2020

Retention Sales Representative

Teleperformance
11.2015 - 03.2016

High School Diploma -

University Park Academy

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Rossana Figueroa Rivera