ROSSELLE CORTEZ
Richmond,TX
Summary
Seasoned professional with a proven track record at Seafood City Supermarket, adept in organizing data and demonstrating exceptional attention to detail. Excelled in supervising teams, enhancing customer satisfaction, and streamlining operations. Skilled in verbal communication and problem-solving, ensuring operational excellence and reliability. Hardworking professional offering several years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations.
Overview
15
15
years of professional experience
Work History
Tagalog/English Language Interpreter
Certified Languages International Inc.
Houston, TX
11.2021 - Current
- Facilitated communication between parties who do not speak the same language.
- Provided consecutive interpreting services during conferences and other events.
- Maintained confidentiality of conversations or information related to assignments.
- Adapted tone of speech according to context while interpreting in order to better convey meaning of speaker's words.
- Responded promptly and efficiently to requests from clients seeking interpretation services.
- Communicated effectively with clientele regarding their needs for interpretation services.
- Adhered strictly to professional code of ethics when interpreting confidential matters.
Tagalog Interpreter
Cyracom
Houston, Texas
06.2017 - Current
Head Cashier/Shift Supervisor
Seafood City Supermarket
Sugar Land, TX
10.2023 - 10.2024
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Reviewed financial reports on a weekly basis to ensure accuracy of store operations and compliance with company guidelines.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
Club Lounge attendant/Server
Sheraton Suites
Houston, Texas
05.2015 - 03.2020
Assistant Manager
Timewise Industries
10.2013 - 05.2015
Bookkeeping and Customer Representative
Kroger
Houston, Texas
03.2010 - 10.2013
Education
Bachelor of Science - Hotel and Restaurant Management
University of Perpetual Help
01.1997
High School -
Perpetual Help College of Rizal
01.1992
Elementary -
Perpetual Help College of Rizal
01.1986
Skills
- Organizing data
- Attention to details
- Problem solving
- Dependability
- Time management
- Verbal communication
- Communication skills
- Trustworthiness
- Ethics
- Discretion
References
- Santiago Hinijosa, Accountant, 7135483209
- Begildes Pineda, Manager, 7133768706
Timeline
Head Cashier/Shift Supervisor
Seafood City Supermarket
10.2023 - 10.2024
Tagalog/English Language Interpreter
Certified Languages International Inc.
11.2021 - Current
Tagalog Interpreter
Cyracom
06.2017 - Current
Club Lounge attendant/Server
Sheraton Suites
05.2015 - 03.2020
Assistant Manager
Timewise Industries
10.2013 - 05.2015
Bookkeeping and Customer Representative
Kroger
03.2010 - 10.2013
Bachelor of Science - Hotel and Restaurant Management
University of Perpetual Help
High School -
Perpetual Help College of Rizal
Elementary -
Perpetual Help College of Rizal
Similar Profiles
Parker PhillipsParker Phillips
Customer Service Representative at Certified Languages InternationalCustomer Service Representative at Certified Languages International
Nyamal RuotNyamal Ruot
Interpreter at Certified Languages International Inc.Interpreter at Certified Languages International Inc.
Daniela ArevaloDaniela Arevalo
Spanish Interpreter at Certified Languages International Inc.Spanish Interpreter at Certified Languages International Inc.