Rossi McFadden
Summary
Seeking an entry-level position motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Centerpoint Energy Inc
03.2023 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Expert
Asurion
08.2022 - 03.2023
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Created and implemented sales strategies to successfully meet company targets.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Detention Officer
Geo Group Inc
07.2018 - 08.2022
- Followed daily routine schedule and took head counts of all inmates in assigned cell block.
- Transported and escorted inmates to hospitals, court and other institutions.
- Fingerprinted and photographed incoming and released inmates.
- Conducted inmate and detention facility visual surveillance to identify and subdue unrest.
- Performed basic first aid procedures and cardiopulmonary resuscitation on unconscious inmates and officers.
- Subdued and restrained resisting inmates using hands and feet while employing defensive tactics and approved non-lethal weapons.
- Inspected locks, window bars, doors and security systems to support escape prevention.
- Conducted scheduled headcounts to verify presence of prisoners.
Carrier Assistant
USPS
12.2017 - 03.2018
- Collected mail from customers and brought back to facility for processing and sorting.
- Handled missing postage and returned mail for route customers.
- Sorted mail, arranging in delivery sequence for distribution.
- Obtained signatures for registered, certified and insured mail.
- Delivered and collected mail for designated route to businesses and residential homes using satchels, cars and small trucks.
- Met performance targets consistently through hard work and efficient handling of each stop.
- Delivered various types of mail on routes according to strict timelines.
Correctional Officer III
TDCJ-Ellis
07.2015 - 12.2017
- Inspected cells and conducted random searches of common areas.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
Cashier
Wal-Mart Distribution Center
01.2015 - 07.2015
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Interviewer
Promark Research
08.2014 - 01.2015
- Documented results from participant observations.
- Verified that interviewees completed survey fully before concluding interview.
- Conducted structured interviews and recorded audio.
- Supported researchers in planning and executing research.
- Used computer-aided telephone interviewing system to record data.
- Listened intently and objectively to accurately code responses.
- Contacted interviewees to be interviewed at home, place of business or field location by telephone, mail or in person.
- Communicated survey procedures and objectives to interviewees.
- Checked contact information from research subjects for accuracy and implemented into company's computer system.
Education
Bachelor of Science - Criminal Justice
Sam Houston State University
Huntsville, TexasSkills
- Excellent problem solver
- Crisis management
- Ethical standards of conduct
- State and federal laws knowledge
- Record maintenance
- Medical emergencies
- Paperwork Processing
Timeline
Customer Service Representative
Centerpoint Energy Inc
03.2023 - 12.2023
Sales Expert
Asurion
08.2022 - 03.2023
Detention Officer
Geo Group Inc
07.2018 - 08.2022
Carrier Assistant
USPS
12.2017 - 03.2018
Correctional Officer III
TDCJ-Ellis
07.2015 - 12.2017
Cashier
Wal-Mart Distribution Center
01.2015 - 07.2015
Interviewer
Promark Research
08.2014 - 01.2015
Bachelor of Science - Criminal Justice
Sam Houston State University
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