Rosslyn Carmen
Jacksonville,AR
Summary
Motivated and hardworking professional with a strong background in customer service, administrative excellence, and healthcare. With 10 years of experience, consistently achieving company goals and demonstrating a proven track record of success. Committed to delivering high-quality results and providing exceptional service to exceed expectations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Little Rock Tours
03.2019 - 09.2024
- Assist administrative staff with their day-to-day responsibilities.
- Demonstrated excellent customer service skills by promptly responding to client inquiries.
- Ensured accurate record-keeping.
- Managed and organized office supply inventory.
- Assisted with human resource duties, including updating employee files and managing time-off requests.
- Organized office events such as holiday parties or team-building activities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Telecommunications Specialist
The Heritage Company
01.2018 - 03.2024
- Managed high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by taking notes on calls and answering inquiries from clients.
- Handled customer complaints effectively, leading to satisfactory resolutions for both client and company.
- Exhibited professionalism when dealing with clients and staff.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Provided personalized assistance to customers, boosting overall satisfaction and retention rates.
- Achieved performance targets consistently by maintaining strong work ethic and dedication to excellence in customer service.
- Managed approximately 50 plus incoming calls, emails and faxes from customers.
Front Desk Clerk
Jewell Construction and Rentals
08.2019 - 03.2022
- Taking phone calls, greeting and assisting customers
- Taking payments.
- Monitored front desk telephone lines to incoming calls while multitasking.
- Greeted customers upon arrival, offered assistance.
- Maintained inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Managed reservations, cancellations, and modifications.
- Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Conducted regular inventory assessments for supplies.
CNA - Certified Nursing Assistant
The Greenhouse Cottages of Poplar Grove
01.2014 - 10.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines.
- Utilized proper body mechanics and assistance devices when transferring patients.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Recording vital signs, documenting observations, evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Assisted in emergency situations under direction of nursing supervisors.
- Documented patient information and activities in electronic health record.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Supported needs of 30+ residents under long-term care.
Health Care Assistant
Jacksonville Care Center
01.2010 - 01.2014
- Providing compassionate personalized attentive care to patients with various health conditions.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Updated patient charts after providing care as needed.
- Assisting Nursing staff with dispensing medications as prescribed, paying close attention to patient chart to update as needed.
Customer Service Representative
Walmart
03.2006 - 01.2010
- Responded to customer requests and returns.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Negotiated solutions with dissatisfied customers.
- Delivered prompt service to prioritize customer needs.
- Managed high-stress situations effectively, maintaining professionalism.
- Cross-trained to back up other customer service representatives.
Education
High School Diploma -
Sierra High School
Tollhouse, CANursing
PAL CNA
Little Rock, AR01.2019
Skills
- Strong work ethic
- Professional
- Positive attitude
- Excellent communication
- Payroll specialist
- Telemarketing
- Data entry
- Proficient
- Microsoft word
- Multitasking abilities
- Problem-solving
- Multi-line phone proficiency
- Customer service
- Microsoft office
- Clerical duties
- Teamwork and collaboration
- HIPAA Compliance
- Healthcare ethics
Certification
- CNP - Certified Notary Public
- CNA - Certified Nursing Assistant
- CPR & AED
- First aid
- CAP-Certified Administrative Professional
- Typing speed accuracy: 52 WPM
Timeline
Front Desk Clerk
Jewell Construction and Rentals
08.2019 - 03.2022
Administrative Assistant
Little Rock Tours
03.2019 - 09.2024
Telecommunications Specialist
The Heritage Company
01.2018 - 03.2024
CNA - Certified Nursing Assistant
The Greenhouse Cottages of Poplar Grove
01.2014 - 10.2019
Health Care Assistant
Jacksonville Care Center
01.2010 - 01.2014
Customer Service Representative
Walmart
03.2006 - 01.2010
High School Diploma -
Sierra High School
Nursing
PAL CNA
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