Summary
Overview
Work History
Education
Skills
Timeline
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Ross T. Amick

3357 Sweet Plum Trace SW, Gainesville,GA

Summary

Accomplished sales and customer service professional with a proven track record of enhancing sales revenue through strategic relationship-building and advanced selling techniques. Skilled in customer service and sales experience, I excel in creating significant increases in client satisfaction and loyalty. Expert in leveraging brand awareness and rapport to exceed sales targets, demonstrating both hard and soft skills effectively. I work effectively with management, peers and customers.

Overview

49
49
years of professional experience

Work History

Customer Service and Sales Advisor

Office Max, Inc
05.2014 - Current
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.

Senior Sales Manager

General Electric Company
07.1997 - 11.2012
  • Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
  • Collaborated closely with marketing teams to develop targeted campaigns that drove significant increases in qualified leads and overall sales performance.
  • Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
  • Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.

Account Executive

Intergraph Corporation
08.1987 - 06.1997
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.

Sales Representative

Xerox Engineering Systems
10.1982 - 07.1987
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Marketing Representative

Burroughs Corporation
09.1975 - 09.1982
  • Created reports to track performance of marketing campaigns and suggest improvements.
  • Collaborated with cross-functional teams to create cohesive marketing strategies that aligned with company goals and objectives.
  • Responded to customer inquiries promptly and professionally to increase customer satisfaction.
  • Provided exceptional customer service at promotional events, fostering positive relationships with potential clients and partners.

Education

Bachelor of Science - Political Science

State University of New York
Brockport, NY
05.1975

Skills

  • Sales experience
  • Customer service experience
  • Brand Awareness
  • Building rapport

Timeline

Customer Service and Sales Advisor

Office Max, Inc
05.2014 - Current

Senior Sales Manager

General Electric Company
07.1997 - 11.2012

Account Executive

Intergraph Corporation
08.1987 - 06.1997

Sales Representative

Xerox Engineering Systems
10.1982 - 07.1987

Marketing Representative

Burroughs Corporation
09.1975 - 09.1982

Bachelor of Science - Political Science

State University of New York

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Ross T. Amick