Rossy Benavides Bahamon
Orlando
Summary
Industrial Engineer / Social Media Manager Dynamic, Innovative, proactive, and energetic professional, highly skilled in process design and continuous improvement, with 5+ years of experience in diverse business areas, such as process engineering, sales & customer care, marketing, social media management, and graphic design. Passionate about continuous improvement, brand awareness, and building lasting relationships with customers, vendors, and other team members.
Overview
6
6
years of professional experience
Work History
Logistics Specialist
Thales Group
06.2023 - Current
- Perform material transactions in ERP System (SAP) such as receiving, material transfer, and stock adjustments.
- Inspect incoming material for damage and paperwork discrepancies.
- Pack material according to handling and care standards and requirements.
- Comply with ISO standard operating procedures.
- Respond quickly to material demand, and identify priorities to support repair station needs.
- Set alerts on materials that do not pass the inbound inspection.
- Support the Inventory control team by locating and counting materials during cycle counts.
- Maintain an orderly workspace by complying with 5S standards.
- Participate in process improvement initiatives including root cause analysis, and process mapping among others.
- Stocks Materials and pulls Materials from stock.
- Report KPI's to leadership to identify gaps in the processes
Doc Response
The Women's Center, Inc
05.2023 - 08.2023
- Managed patient scheduling
- Maintain patient (customer) database up to date
- Perform transactions for medical services such as collecting payments and processing reimbursements.
- Gather patient feedback for continuous improvement.
- Engage in improvement initiative to increase patient retention (returning customers)
Marketing & Sales Manager
Salud Plena S.A.S
10.2019 - 07.2023
- Designed and implemented a strategic sales plan to expands company’s customer base and ensure its strong presence.
- Increased company revenue stream by 20% year-to-date 2023.
- Managed recruiting of sales associates, including objectives setting, coaching, and performance monitoring.
- Designed, reviewed, approved, and launched marketing campaigns with sales activities. Managed the company’s marketing budget.
- Designed and maintained communication channels to ensure customer satisfaction through quick and effective responses to customer requirements.
- Activated and managed social media channels for the organization - Increasing the followers base by 2000% in the last 3 years.
- Created, reviewed, and published graphic pieces for advertising including Social media posts, building banners, flyers, between others.
EHS Coordinator
Salud Plena S.A.S
05.2017 - 10.2019
- Conducted safety inspections, observations, investigations, and regulatory compliance audits
- Communicated, coached, and trained personnel on the current EHS work practices and rules, policies, and procedures
- Prepared and presented reports for management team reviews on observations pertaining to work activities, investigations, employee injuries/property/utility damage incidents
- Enforced Safety and environmental policies (e.g. Accident reporting process)
- Coordinated drug screening (Randoms (DOT & NON), post-accident, reasonable suspicion) and Kept records of safety-related incidents and propose corrective actions.
Education
Industrial Engineering
Universidad Cooperativa de Colombia
12.2016
Skills
- Customer Service
- Attention to detail
- Process improvement and engineering
- Problem-Solving
- Advanced graphic design
- Community Management
- Quality Management
- Sales & Marketing
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Logistics Specialist
Thales Group
06.2023 - Current
Doc Response
The Women's Center, Inc
05.2023 - 08.2023
Marketing & Sales Manager
Salud Plena S.A.S
10.2019 - 07.2023
EHS Coordinator
Salud Plena S.A.S
05.2017 - 10.2019
Industrial Engineering
Universidad Cooperativa de Colombia
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