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Summary
Overview
Work History
Education
Skills
Timeline
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Rossy Flores

Berwyn,IL

Languages

Spanish
Native or Bilingual

Summary

Dental experience of 17 years with dental receptionist experience of 7+ years of in telephone work, organizing appointments, and front desk duties and striving to meet continual deadlines.

Overview

17
17
years of professional experience

Work History

Dental Front Office Coordinator

Awesome Dentistry
09.2022 - Current
  • Greet visitors and patients to determine needs, check appointments, and direct accordingly.
  • Obtain payments from patients and scanned identification and insurance cards for a busy PPO multiple provider office
  • Carried out front office duties utilizing data entry skills in framework of dental database.
  • Helped patients complete necessary medical forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Treatment plan and explain benefits and outline pricing details for procedures and services.

Front Desk Manager/Receptionist

Leonard Family Dental
09.2014 - 09.2022
  • Welcome, smile and greet patients upon arrival
  • Receiving, processing, and/or prioritizing incoming communications, including e-mails, faxes, phone calls
  • Verifying Insurance Benefits and Eligibility, explaining coinsurance and Treatment plans to patients
  • Record Dental Laboratory Cases once they are sent and received
  • Answering the phone and scheduling patients
  • Order office supplies once a month as needed
  • Maintain workflow that is held in collaboration with the front desk and Dental Providers
  • Work with dental programs that include Dentrix and Dexis

Dental Receptionist/Dental Assistant

Universal Dental
05.2014 - 09.2014
  • Recorded all new/existing patient information into the database
  • Treatment plan and scheduled patients
  • Answered telephone and Scheduled appointments Schedule recalls and follow-up with appointment cancellations
  • Verified Insurance Benefits and Eligibility
  • Assisted Dentist with scheduled treatments
  • Prepared treatment rooms for scheduled dental procedures
  • Sterilized instruments and treatment area accordingly

Dental Assistant

Taglia Advanced Dentistry
05.2006 - 04.2014
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.

Education

Associate of Applied Science -

Morton College
Cicero

Associate of Science -

Morton College
Cicero, IL

Dental Assisting Certification - Dental Assisting

Triton College
River Grove, IL
04.2018

Skills

  • Dental experience of over 10 years; Knowledgeable in Dental Terminology, able to read radiographs, billing, and coding
  • Dentrix, Dexis, Eaglesoft, MS Excel, MS PowerPoint, MS Word; CPR/AED Certified

Timeline

Dental Front Office Coordinator

Awesome Dentistry
09.2022 - Current

Front Desk Manager/Receptionist

Leonard Family Dental
09.2014 - 09.2022

Dental Receptionist/Dental Assistant

Universal Dental
05.2014 - 09.2014

Dental Assistant

Taglia Advanced Dentistry
05.2006 - 04.2014

Associate of Applied Science -

Morton College

Associate of Science -

Morton College

Dental Assisting Certification - Dental Assisting

Triton College

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Rossy Flores